A: Hey, I wouldn't recommend using this for Support queries. This is more towards gathering feedback for a received service from your end customers. Maybe even convert a few positive experiences to reviews.

Here's a demo of what this looks like in action so that you can get a better idea of how Spokk works.
https://www.spokk.io/p/95b98ff8-9d54-402b-be55-9e0b0ecedcfa

Let me know if this answers your question. Thanks!