Q: Tier 4 is too limited for Agency use cases!!!
As an Agency, I was about to purchase Tier 4, but at only 2,000 responses per yer, this doesn't align too well with the unlimited companies. Just one company alone can easily use up more than 2,000 responses for the year. Will this change any time soon? Can you add unlimited responses for Tier 4? Otherwise, it's a total pass for me as I'm sure it will be for other Sumolings the run their own agencies :-(
Samesh_W
May 16, 2025A: Thanks for sharing your thoughts!
We genuinely believe Tier 4 offers incredible value. In fact, Tier 4 has been our top-selling plan on AppSumo.
The 2,000 yearly responses can roughly translate to up to ~20,000 feedback requests per year depending on how you engage your audience (method of send, incentive provided, etc.) — which is still significant.
To be clear, response limits will not be increased — this is part of how we keep the platform sustainable without cutting corners or compromising on quality.
That said, if you need more volume:
✅ Agencies can buy extra responses with a 50% discount by default, with even better bulk rates.
✅ We can set up flat, discounted monthly rates for selected client companies, so they don’t eat into your yearly credits.
At high usage levels, it’s fair — and worth it — to contribute a small amount toward keeping the platform stable and improving. That’s how we avoid going the way of so many "lifetime deal" tools that close down or degrade over time.
Let me know if you have any other questions — happy to help!