Q: Why does Tier 4 have only 167 resp/month although Tier 3 gets 300 resp/month? What do additional responses cost?
I have some questions:
1) What future Tier Updates will Tier 4 have?
2) Why do I get with Tier 4 only around 167 responses/month while paying double the price of Tier 3 (which gets 300 responses/month)? I think it should have at least 600 responses/month or 7200/year to be a good fit as a lifetime deal. Yes I know it's an agency Tier with Whitelabel options. But this should be additional to higher responses/month. If I get far less than Tier 3 my cost per response would be much higher. I think it should be at least 7200/year with additional option to buy more.
3) How much do the additional responses cost? Didn't see any price list.
Thanks in advance for the answers!
4) Will you implement an option to save reviews from different locations like google, facebook, trustpilot, ... It would be a nice feature to protect reviews against deletion.
Samesh_W
Edited Apr 24, 2025A: Hey,
Let me answer your questions based on the corresponding number:
1: Future Updates: We're planning to roll out video & text testimonial collection and full reputation management (respond to reviews on Google, etc.) in the future. These will be credit-based and will be available across plans.
2: Why Tier 4 has fewer monthly responses: Tier 4 is designed for agencies. Unlike Tier 3, which is limited to only 1 company and includes Spokk branding, Tier 4 gives you 100% white-label control and lets you split 2000 yearly responses across unlimited client companies. That flexibility and branding freedom are where the value lies. In terms of raw volume, 2000 responses could translate to ~20,000 feedback requests depending on how you engage your audience (method of send, incentive provided, etc.) — which is still significant.
3: Extra Responses: Additional responses are $1 each, but agency plans get a 50% discount minimum, with better rates for bulk. This is available on our landing page under the pricing section.
4: We are planning to introduce reputation management features which will let you import and manage reviews from platforms such as Google but I don't know how that will protect against deletion because our database needs to sync up with the company's public reviews. We'll look into a solution for this once we start working on it.
You can test everything on our free plan (30 responses included). Let me know if you have any more questions.