4.8
Taco ratings
Spokk has been praised for its seamless feedback collection and top-notch customer support. However, there are some hiccups such as the need for clearer explanation of the AI-generated review concept and some minor UX design issues. Despite these occasional grumbles, Spokk is a solid buy for those in need of efficient customer feedback solutions, with an overall rating of 4.8 and positive reviews.
AI-powered summary of customer reviews
Verified purchaser
A Game Changer for my Tour Business
I recently began utilising Spokk's Tier 1 plan for my tour business. It's an absolute game changer!
Collecting feedback and turning them into review drafts? Genius! It's helped me gauge my customer's satisfaction and identify areas of improvement.
The user experience is top-notch, and the customer support is always ready to assist. For the value it provides, every penny spent is worth it.
What I love most? It takes away the hassle of writing reviews from scratch. Editing an existing text? Now that's a breeze. Spokk, you've got my 5 stars!
(This review was written with the help of this product!)
Samesh_W
Edited Apr 24, 2025Hey Matt,
Thanks so much for the 5 taco review, and for writing it with Spokk! 🙌
We’re glad to hear Spokk’s helping your tour business collect feedback and reviews. If you need anything, let us know. We're always here for support.
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Verified purchaser
Extremelly Easy To get feedback
I love how simple Spokk makes it to collect feedback. Very intuitive, clean, and customizable.
Our agency is happy with the solution.
Samesh_W
Apr 2, 2025Thank you for your 5-taco review and thoughtful feedback! We take pride in keeping things simple, and we're delighted to hear that you appreciate it.
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Verified purchaser
Quick Response
The customer service is on point with Spokk. I needed some help and with the chat it was easily resolved in a few minutes. Thanks for the quick response and I am looking forward to getting great reviews with this software !!!
Thanks again
Samesh_W
Mar 26, 2025Thank you so much for your 5 taco review. Always happy to help. Excited to see how you would use Spokk as well!
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Verified purchaser
This is really groundbreaking...
Spokk is great so far and the founder has been extremely responsive. Just starting to get set up with it and ran into a few kinks. To date, Samesh has helped resolve all of them.
Truly hope this helps us get more reviews. Just sent out our first requests today; we'll see who responds. (Love that a QR code is generated to use instead of the review link if we want, too.)
In practice, it seems like the concept needs a bit of explanation before we sent clients, since it's SO new. Literally NO ONE ELSE is using this that I've seen. So I explained that "a review would be generated from their initial ratings, which they can edit, paste into Google (our location choice), or answer a few short Qs to get a more customized review to paste." Felt like just sending them to the rating page without that preface would've been bad practice.
With such a novel concept as an "AI generated review," we wanted to explain what to expect, so so they didn't feel like "we'd given them a review to paste into Google." If that makes sense. I also explained that we're seeking their *honest* feedback, not "5-star reviews."
Anyhow, appreciate that the UI is clean and attractive. (And FAST. So many of the tools I've tried from Appsumo are slow as molasses!) It's lacking a few basic functions -- like deleting locations after you added them, and editing some elements you expect to be able to edit -- but writing support has gotten replies in <24 hours (often w/i minutes), so not a huge issue. (Resolutions actually, not just replies.)
I look forward to seeing how this tool develops and grows, but honestly it's already amazing right out the box. One of my top buys from Appsumo to-date. Looking forward to continuing to test how to incorporate Spokk into our workflow, to maximize the changes we'll get more -- and more detailed -- reviews!
Samesh_W
Mar 12, 2025Wow, this review made our day! 😊 Thank you so much for taking the time to share your experience with Spokk. We’re thrilled to hear that you’re finding value in it already and that our support has been helpful along the way!
Regarding the concept, I think you are right. Since AI-generated reviews are still a new concept, a little bit of explanation upfront can go a long way in making the process...
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Verified purchaser
Quick Deployment
It was pretty easy to set up just some minor UX design could be simpler getting the locations to show up, i had to infer what to do next. Otherwise great app
Samesh_W
Mar 11, 2025Thanks for the 5-taco review! We’re really happy to hear that Spokk was easy to set up for you. We’ve noticed a few others running into issues when setting up the locations for the first time, so we’re making it a priority to improve that part of the UX. Nailing onboarding is extremely important for us.
Really appreciate the feedback! If anything else comes up, we’d love to hear your thoughts....
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