I purchased STEPPIT on April 14 and attempted to activate it today. While the account was successfully activated, I noticed that it is currently showing as a \u0022free\u0022 account instead of reflecting my Tier 2 purchase.\u000a\u000aIt seems that my Tier 2 purchase was not recognized during the activation process. Can you look into this matter and ensure that my account is updated to reflect the Tier 2 status that I\u000apurchased? Thanks.

STEPPIT Activation Issue | Steppit

Q: STEPPIT Activation Issue

I purchased STEPPIT on April 14 and attempted to activate it today. While the account was successfully activated, I noticed that it is currently showing as a "free" account instead of reflecting my Tier 2 purchase.

It seems that my Tier 2 purchase was not recognized during the activation process. Can you look into this matter and ensure that my account is updated to reflect the Tier 2 status that I
purchased? Thanks.

srinijiPLUSApr 14, 2025

Founder Team

Jay_Steppit

Apr 15, 2025

A: Hi there, thanks for letting us know about this, sorry that there seems to have been some activation confusion. So that we can look into it and get it sorted for you, would you mind reaching out directly to our support team here: www.steppit.com/resources/contact/ and we'll be sure to get back to you as soon as possible.

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