SUPERMACHINE Questions

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Q: Purchased LifeTime Deal in 2023 but now account is deactivated

Hello ,

I purchased a lifetime deal in 2023 and activated my account in Jan 2023 itself. To my surprise my account is deactivated and i am not able to login. If i invested and purchased a life time deal then I should have this account active all the time. Surprise and not happy on this. Can anyone help me on this as my id is a1smartuk@gmail.com with name artists name as sumitsingh. Also why this is happening as it is risk for customer to buy this service if their account will be deactivated.

thanks

a1smartukMay 6, 2025
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Founder Team
Rexxar

Rexxar

May 6, 2025

A: Nothing was deactivated and I helped you to update your forgotten password through the password reset link for which you thanked us and appreciated the support so I have no idea why this question on the Appsumo deal was even made. It seems redundant when the support issue has been resolved.

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Q: I've just begun exploring Supermachine, and I find the variety of models somewhat overwhelming as a new user.

Do you have any tutorials or documentation for beginners that outline the use cases for each model?

beckzrulezPLUSMay 2, 2025
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Founder Team
Rexxar

Rexxar

May 7, 2025

A: Hey Beckz, a good place to start is with the YouTube like jd-sumo mention below - https://www.youtube.com/@supermachineart.

A lot of the newer models also have better prompt adherence so are more user friendly in terms of what you type is more often than not what you will get. You can then get to grips with more advanced things like ControlNet by utilizing the YouTube guides. Thanks

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Q: Is the site down or has the URL changed?

I am trying to get to https://supermachine.art/ and I get nothing as the SSL is invalid.

Is the service down or shut down?

totalsurfPLUSMay 2, 2025
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Founder Team
Rexxar

Rexxar

May 2, 2025

A: There is no problems with the site and I have tried multiple browsers without issue. I think the issue is on your end. Do you have a VPN on or something? It can sometimes cause random issues like this when nothing is wrong elsewhere.

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Q: Can we adjust the aspect ratio of the image produced?

1. For example, 4:5 aspect ratio.

2. Can you also do animated GIF files?

5ecb5cfafe7d4280b249229eb434a3fbPLUSMay 2, 2025
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Founder Team
Rexxar

Rexxar

May 2, 2025

A: Hey there, we have set aspect ratios which can be modified in Supermachine, there is Square, Portrait, Landscape , 1:1, 3:4, 9:16, 4:3 and 16:9. There are different pixel variations then for each of those say 512x512, 1024x1024 etc, these can vary based on the model.

There is no animated gif feature in Supermachine at this time. Thanks

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Q: I saw the youtube video update. What does negative prompt mean?

Another question is, can we adjust the aspect ratio of the image produced? For example, 4:5 aspect ratio.

Can you also do animated GIF files?

5ecb5cfafe7d4280b249229eb434a3fbPLUSMay 2, 2025
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Founder Team
Rexxar

Rexxar

May 2, 2025

A: The negative prompt is when you provide details of what you don't want in the image and the AI will then take that into account when generating, if you are trying to avoid a specific style like anime or manga then you could put such things in a negative prompt when you have photo in the main prompt to try and reinforce what you are after.

Some of the newer models that we have added are a lot...

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