Hi! I wanted to ask if, after integrating WhatsApp and activating the bot, it’s possible to connect the AI agent in SupportBoard to an external automation flow. Personally, I use Activepieces and I’d love to combine the two.

Ideally, SupportBoard would handle the WhatsApp integration, the embedded AI agent, and the agent handoff (which is essential for me), while the logic or “brain” of the conversation is partially managed by automation flows I create with Activepieces.

For example: I send an automatic message via WhatsApp asking, “Would you like to book a trip to Ibiza?” If the user replies YES, I’d like Activepieces to trigger a specific flow that suggests available hotels—retrieving them through a FIND-ROWS step in the automation.

And Is there WhatsApp human handoff and how is it exactly handled ?

Thank you