Support Genix Questions

Showing 1 - 20 of 36 questions

Q: How to export tickets to csv?

Sumoling123456PLUSJun 27, 2025
See detail
Founder Team
Tarek_SupportGenix

Tarek_SupportGenix

Jun 29, 2025

A: Hi there,

Thank you so much for your question!

Currently, Support Genix doesn't support exporting tickets to a CSV file.

If there’s anything else we can assist you with, feel free to let us know — we’re always happy to help!

Share
Helpful?

Q: I have 2 Appsumo codes and I need another one to go to plan 3. How to proceed?

Sumoling123456PLUSJun 27, 2025
See detail
Founder Team
Tarek_SupportGenix

Tarek_SupportGenix

Edited Jun 29, 2025

A: Hello there,

Thank you very much for your interest in Support Genix, and we truly appreciate your continued support as a valued user of the plugin!

You can easily upgrade to Plan 3, simply by purchasing and redeem a third AppSumo code on your account. Once the third code is redeemed, your plan will automatically be upgraded to Plan 3.

To redeem your code, please refer to the link...

Share
Helpful?

Q: Are you using FluentSupport instead of Support Genix to your own helpdesk?!

I was trying to replicate the look and feel of your heldesk but it seems that are you using FluentSupport plugin instead of Support Genix. Why is that?

Sumoling123456PLUSJun 26, 2025
See detail
Founder Team
Tarek_SupportGenix

Tarek_SupportGenix

Jun 26, 2025

A: Hello,

Hello
Our website (https://supportgenix.com) uses the SupportGenix plugin, not FluentSupport, to manage customer tickets. If you need any assistance, please create a ticket on our website https://supportgenix.com/contact/, and our technical team will help you set up your ticketing system.

Best regards,

Share
Helpful?

Q: AI chat

Hello is included the ia chat available in your site?

uojosemanuelJun 26, 2025
See detail
Founder Team
Tarek_SupportGenix

Tarek_SupportGenix

Jun 26, 2025

A: Yes, Included

Share
Helpful?

Q: Do you have Business Visibility Between Users?

If multiple users (e.g., John and Markus) belong to the same company or organization, is it possible for them to view each other's tickets within the dashboard?

This feature would be helpful for improving collaboration within our client teams. Ideally, they could:

See tickets submitted by their colleagues from the same business domain or group.

Possibly filter or sort tickets by company or team.

100873767783080865000Jun 17, 2025
See detail
Founder Team
Tarek_SupportGenix

Tarek_SupportGenix

Jun 22, 2025

A: Hi, thank you so much for your question!

Currently, our platform is designed to prioritize privacy and security, so users from the same organization do not have visibility into each other’s tickets by default.

That said, we do offer the option to mark tickets as public, which allows others to view them if needed.

We completely understand how shared visibility could benefit team...

Share
Helpful?