Thank you very much for your interest in Support Genix, and we truly appreciate your continued support as a valued user of the plugin!
You can easily upgrade to Plan 3, simply by purchasing and redeem a third AppSumo code on your account. Once the third code is redeemed, your plan will automatically be upgraded to Plan 3.
Q: Are you using FluentSupport instead of Support Genix to your own helpdesk?!
I was trying to replicate the look and feel of your heldesk but it seems that are you using FluentSupport plugin instead of Support Genix. Why is that?
Hello Our website (https://supportgenix.com) uses the SupportGenix plugin, not FluentSupport, to manage customer tickets. If you need any assistance, please create a ticket on our website https://supportgenix.com/contact/, and our technical team will help you set up your ticketing system.
If multiple users (e.g., John and Markus) belong to the same company or organization, is it possible for them to view each other's tickets within the dashboard?
This feature would be helpful for improving collaboration within our client teams. Ideally, they could:
See tickets submitted by their colleagues from the same business domain or group.
Possibly filter or sort tickets by company or team.
Currently, our platform is designed to prioritize privacy and security, so users from the same organization do not have visibility into each other’s tickets by default.
That said, we do offer the option to mark tickets as public, which allows others to view them if needed.
We completely understand how shared visibility could benefit team...
Q: How to export tickets to csv?
Tarek_SupportGenix
Jun 29, 2025A: Hi there,
Thank you so much for your question!
Currently, Support Genix doesn't support exporting tickets to a CSV file.
If there’s anything else we can assist you with, feel free to let us know — we’re always happy to help!
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Q: I have 2 Appsumo codes and I need another one to go to plan 3. How to proceed?
Tarek_SupportGenix
Edited Jun 29, 2025A: Hello there,
Thank you very much for your interest in Support Genix, and we truly appreciate your continued support as a valued user of the plugin!
You can easily upgrade to Plan 3, simply by purchasing and redeem a third AppSumo code on your account. Once the third code is redeemed, your plan will automatically be upgraded to Plan 3.
To redeem your code, please refer to the link...
Share Support Genix
Q: Are you using FluentSupport instead of Support Genix to your own helpdesk?!
I was trying to replicate the look and feel of your heldesk but it seems that are you using FluentSupport plugin instead of Support Genix. Why is that?
Tarek_SupportGenix
Jun 26, 2025A: Hello,
Hello
Our website (https://supportgenix.com) uses the SupportGenix plugin, not FluentSupport, to manage customer tickets. If you need any assistance, please create a ticket on our website https://supportgenix.com/contact/, and our technical team will help you set up your ticketing system.
Best regards,
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Q: AI chat
Hello is included the ia chat available in your site?
Tarek_SupportGenix
Jun 26, 2025A: Yes, Included
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Q: Do you have Business Visibility Between Users?
If multiple users (e.g., John and Markus) belong to the same company or organization, is it possible for them to view each other's tickets within the dashboard?
This feature would be helpful for improving collaboration within our client teams. Ideally, they could:
See tickets submitted by their colleagues from the same business domain or group.
Possibly filter or sort tickets by company or team.
Tarek_SupportGenix
Jun 22, 2025A: Hi, thank you so much for your question!
Currently, our platform is designed to prioritize privacy and security, so users from the same organization do not have visibility into each other’s tickets by default.
That said, we do offer the option to mark tickets as public, which allows others to view them if needed.
We completely understand how shared visibility could benefit team...
Share Support Genix