A: Hi there,

Thanks so much for your question!

It sounds like you might be referring to the ability to create tickets under different categories. However, we’d appreciate a bit more detail to better understand your specific needs.

To better assist you, we kindly invite you to reach out to our support team directly:

Support Center: https://supportgenix.com/contact/

This will help us get a clearer picture of what you're looking for and provide you with the most accurate and helpful response.

We appreciate your interest in Support Genix and look forward to assisting you!