Q: Do you have Business Visibility Between Users?
If multiple users (e.g., John and Markus) belong to the same company or organization, is it possible for them to view each other's tickets within the dashboard?
This feature would be helpful for improving collaboration within our client teams. Ideally, they could:
See tickets submitted by their colleagues from the same business domain or group.
Possibly filter or sort tickets by company or team.
Tarek_SupportGenix
Jun 22, 2025A: Hi, thank you so much for your question!
Currently, our platform is designed to prioritize privacy and security, so users from the same organization do not have visibility into each other’s tickets by default.
That said, we do offer the option to mark tickets as public, which allows others to view them if needed.
We completely understand how shared visibility could benefit team collaboration. If we see enough traction in this feature, we’ll definitely consider it for a future update.
Thanks again for reaching out — we're always here to help!