Q: Surecart Intergration
I have some pre-purchase questions
1. Are you planning have in the works or all ready support surecart integration?
2.How does email to ticket work?
3. Webhook ticket creation i.e so I can add this to a single website and have tickets sent from other sites via webform for example?
4. Are you planning have in the works Flowmattic Support, to allow for triggering other automations or notifications you don't natively support https://flowmattic.com/
5. Are there good developer docs and lots of hooks and filters?
Tarek_SupportGenix
Jul 16, 2025A: Hi there,
Thanks for reaching out with your detailed questions! We're happy to help clarify each one:
1. At this time, we don’t have plans for SureCart integration. However, we’re always open to feedback and may consider it based on user demand.
2. Once you set up email piping, any email sent to your support address will automatically create a ticket with the email content. It’s a simple and effective way to streamline support.
3. Yes! You can use our incoming webhook feature to submit tickets from any website or form. This allows you to centralize support requests from multiple sources into one system.
4. We currently support both incoming and outgoing webhooks, so you can connect with tools like Flowmattic, Zapier, Pabbly Connect, and more to trigger automations and notifications beyond native features.
5. While we don’t have dedicated developer documentation at the moment, our general documentation covers most use cases and provides helpful guidance:
https://supportgenix.com/docs/
If you have any specific integration needs or use cases in mind, feel free to share — we’re always listening and happy to help.
Thanks again for considering Support Genix!
The Support Genix Team
Stingray13Thanks for the reply Tarek, the reason for the question about development docs is maybe I can create a widget or some sort of order overviews for people who are submitting tickets by using the sure cart external API which is extensive I effectively want to be able to see what products and licence keys they have purchased and that can be done with the API but I need to be able to put it in
to the support software and the API documents are sure cart are here https://developer.surecart.com/reference/introduction is there a hook where I can send the current tickets email to a function and then for adding look up information base don submission email / user account for example that I could link to that way I could just write a function to query the external API and pull in all i want
It was my pleasure 😊
Thank you for taking the time to clarify your requirements.
Currently, Support Genix doesn’t offer a specific hook that would allow you to link an external API based on the ticket sender’s email or associated user account.