Q: questions about Desktop application Box resolution and simulations downloads
I've just went ahead and purchased tier 1 with the expectation of purchasing tier 2. i have a question about the desktop applications window box aspect ratio seems be be not adjust appropriately with my Samsung 49inch odyssey 4k monitor. when maximized it works normally although when brining it back to window mode the format of the window application seems to not adjust to the display screen ratio/resolution
2.I also see that it mentioned 10 seminiferous downloads although on the application itself it shows the option to maximize to only 3. may anyone be able to assit
Support_SurFastVideoDownloader
Jun 6, 2025A: Hello Diamondely,
Thank you for your feedback.
1. Please ensure you are using the latest version, v2.8.0. You can go to Settings > Advanced Settings > UI Scale to customize the size of the window and UI. Let me know if this is helpful.
2. The number of simultaneous downloads is set to 3 by default. You can adjust this number in Settings > Simultaneous Downloads.
3. Regarding the need to purchase Tier 2: one computer requires only one code. Purchase it only if you have multiple PCs. You can check the FAQs in the "From the Founders" section for more details.
You can also get email support from support@nablamind.com.
Feel free to ask if you need further assistance!