Q: How do I send followup emails to contacts in workflow according to their email activity?
I sent an email and I'm tracking 3 things in it. I want the second email to trigger if the first email is opened, delivered, or clicked. However the second email is not triggering.
For instance, an email will be sent when a contact enters a tag. I want the tag to be then updated to Opened, and after a wait of 5 minutes, and then I want another email to be sent. This is not happening.
While testing, I'm receiving the first email when I add myself in the tag. I open the email and only scroll and DONOT click on any link. Still all 3 tags are being updated against my contact when only the Opened tag should update. Moving on, I don't even receive the second email. What's wrong in the sequence?
Pavithra_SwipeOne
Jun 8, 2025A: Hi,
Yes, we do have a trigger that you can use to send follow ups based on the email activity. The trigger "Based on a Email Activity" provides you the option to choose the activity that you want to track and from which email/campaign. You can subsequently add the Wait node to introduce the delay and then send the follow up email. Here is a screenshot for your reference - https://ibb.co/VYhdHZDG .
If you want us to look into any specific issue that you are facing with the flow, kindly reach out to help@swipeone.com with the necessary details and screenshots so our team could provide the necessary solutions.
regards,
Pavithra