I'm starting to have doubts about my Tier 5 purchase and the refund button is ready at hand in case this trend continues.

The reason being Swipe One seems to have suddenly gone dark since their AppSumo campaign ended several weeks ago. It's like POOF, they've suddenly disappeared or gone quiet after collecting capital and customers here on AppSumo.

I'm subscribed on their marketing list but haven't seen any emails or updates on development, bug fixes and new features over the last month. Their social media channels are inactive and dead. And they seem uninterested in actively promoting their product beyond the AppSumo campaign, such as on YouTube and other review outlets.

I also see many questions (including mine) here on AppSumo being ignored or left unanswered. Many reliable companies I've seen continue to respond on AppSumo to interact with potential customers and support existing users, but unfortunately Swipe One doesn't seem to be one of them.

I still hold on to hope because I hear this company has a pretty solid track record (with Swipe Pages) and the founder Swami was genuine in his communication throughout the campaign, but going dark as soon as the campaign is over is never a great look in my opinion.

The end of their campaign should've marked the start of Swipe One's journey, not the end or a hiatus, whatever this is. Would've really liked to see several email updates, bug fixes and minor tweaks being pushed, and maybe an announcement or two of new features and roadmap updates they've worked on over the last month.

While Swipe One is still relatively new and unpolished, its a sleek and modern CRM with tons of potential. I sincerely hope that Swami and the company behind it won't botch this endeavor just because of poor communication practices. I hope they will turn things around and start communicating more proactively with us early investors, while continuing to grow further by marketing towards more potential customers.

For now I will leave a 2-Taco rating for the concerns above, but I'll be happy to update this as soon as I start seeing consistent activity with this product and its team.

[UPDATE - in response to Swami’s reply]

Thanks for the reply, Swami. I was indeed looking for activity here on AppSumo, and not on Discord. I do see now that Swipe One has been communicative on Discord and has continued to grow since the end of your previous campaign, and hence will up my review to 4-tacos. Saving that 1 last taco for the future (hopefully) :)

BUT - I would also like to emphasize that not everyone actively uses Discord and many Sumolings, including myself, continue to use the AppSumo platform even post-campaign as a way to reach out to the seller/developers, in public, for a quick question or concern.

Most sellers here know that, and continue to actively provide responses in the Q&A and Reviews sections, even after their campaign had ended.

I hope you can acknowledge this feedback and, going forward, continue to actively monitor any questions or concerns that are raised here on AppSumo after your campaign ends. It not only shows the purchaser, but potential buyers and the community as a whole, that you remain active and responsive to any queries related to the product regardless of when it was being sold.

There really shouldn’t be any reason or excuse NOT to remain active/responsive here after the campaign ends. It’s a Win-Win for everyone if you do.