Q: credits
Hello, I’m interested in your product, but I have 4 questions:
1. How many minutes do your credits equal for TIER1, TIER2, and TIER3?
2. I’ve tried more than 10 automated tools, and most crash when the video is 15 minutes long. In your case, could your app handle long videos of 30 minutes or even 1 hour? Or do you recommend splitting the video into pieces? If so, how many minutes per piece?
3.Let’s say I dub a video from English to Spanish. If I later want to edit it to fix a mistranslated or out-of-context word, would that count as a new project and regenerate the whole video? Or would it just count the words or paragraphs I modify? How do the credits work in that case?
4.Your offer is for 1 year—could I try your tool and cancel without any problem? That is, do I still get the 60-day guarantee with your offer, or does it not apply?
Nilesh_SyncMonster
May 19, 2025A: Hi Julianmas, Thanks for your questions about SyncMonster! Let’s address each one:
1. Credit-to-Minutes Conversion: With 1 credit equaling 1 second of video processing : Tier 1 (1,800 credits) is 1,800 seconds, or 30 minutes. Tier 2 (7,400 credits) is 7,400 seconds, or roughly 123 minutes. Tier 3 (18,000 credits) is 18,000 seconds, or 300 minutes.
2. Handling Long Videos: SyncMonster can process videos up to 30 minutes or 1 hour, but for optimal performance, especially with multiple frames, we suggest splitting longer videos into 15-20 minute segments. This ensures smoother processing and easier timeline management, particularly for smaller fragments.
3. Editing Mistranslations: Currently, replacing specific words or paragraphs (like fixing a mistranslation from English to Spanish) isn’t available, as this feature is under development. For now, editing would require reprocessing the entire video as a new project, consuming credits accordingly—1.5 credits per second for lip-syncing and translation.
4. 60-Day Guarantee: Yes, our 60-day money-back guarantee applies to your 1-year plan! If you’re not satisfied with SyncMonster’s quality, you can cancel within 60 days of purchase and receive a full refund, giving you peace of mind to try our tool risk-free.
Feel free to reach out with more questions!
Regards,
The SyncMonster Team
julianmasThanks for getting back to me so quickly. Regarding the credits, how many credits in total would it take to dub and lip-sync a 15-minute video?
Verified purchaser
Lip-syncing uses 1 credit per second, while translation uses 0.5 credits, totaling 1.5 credits per second when both are used. However, with our Pro interface, you can save credits by automatically detecting and skipping frames without faces or those not needing lip-syncing or translation, processing only the relevant scenes.
samuelservicesPLUSSo what I will get with tier 1 is max 30 minutes of dubbing in total? I do not see how this would be interesting to even think about.
Verified purchaser
Hi Samuel,
Thanks for your interest in SyncMonster! You’re correct—1,800 credits in Tier 1 translate to about 30 minutes of video processing per year. If you need more, I recommend exploring our Both Tier 2 ($139) and Tier 3 ($289) plans with offer great value. Tier 2 provides 7,400 credits yearly, 1080p resolution, and unlimited Pro projects, while Tier 3 boosts credits to 18,000 and supports 4K.