Q: Bump: How will I get a notification when human agent support are requested?
You responded: At the moment there isn't any notification for support requests.
Email notification is essential. I bought BotSheets on here, but I prefer your software.
But BotSheets delivers the Email notification perfectly.
I have tested your software all day today and it's fantastic.
Email notification should be #1 on your Road Map. If a lead comes through we need to know? Also an email needs to be sent as soon as a chat session ends with all the data.
Less urgent but important is more flexible controls for where the chat widget appears, and Wordpress integration when you can but the widget script is fine for now.
For me, before I do a review I should point out I think you are 5 stars except for Email notification which makes it 4 stars.
tinytalk
May 25, 2025A: Hello Craig,
Thank you for your compliments, glad to hear you like our product! ❤️
Email notifications is certainly on our backlog and we want to deliver it, but believe me there is loads of features we've on our backlog or in development. We want to deliver them on but we have to prioritize them, can't do everything at the same time, and we're a small team. So we have to pick what we do carefully.
We have a lot the things ready for automated emails, but again, time and priority. We offer Zapier and Pabbly integrations, so it is already possible today to receive a trigger in those automation tools and send yourself an email, or you can subscribe to a webhook that we offer. For instance, whenever we receive a lead, we trigger a Slack message and that arrives as a push notification on our mobiles 👌
I understand these options may not be convenient and ideally we have a proper support, and we will but until then you can make use of Zapier/Pabbly or Webhooks.
Chat session end is a bit of a timing thing, since conversations actually never end, how do we decide it is the "end" of a session.. We can assume if 1 hour passed since last message, that could mark the end of a session for now, but a user can continue on that conversation as well. So it involves some more considerate decisions around it and still allow extensibility in the future..
We appreciate your feedback and happy to hear more as you use our product, feel free to send them on our way! 🙌
All the best,
Oscar
Craig_FoxieWebDesign
Verified purchaser
I wouldn't mind being on the correspondence on how alerts and notifications would happen. Alerts should happen as soon as somebody asks a sensible question and notifications should happen as soon as a chat stalls for 5 minutes AND they have sent their contact details, until then I will explore Zapier, but your tool will be more robust with these automations built in.
Thank you for the input Craig, appreciate it. We hope to provide a way to get notified when certain events take place while considering the right user experience and solution design.