A: Hello,

Thank you for reaching out!

Yes you can see the conversations taking place in WhatsApp on our Tiny Talk Help Desk. As a live agent, you can take over the conversation by simply sending a message or by assigning the conversation to your self.

Once a conversation is assigned to an admin, the AI would stop replying to user questions and you are expected to respond. At anytime, you can hand over the conversation back to AI changing the assignee.

You can already test these functionalities using a free account, you're only limited by low amount of messages per month, but full functionality is there.

Give it a try and let us know, feel free to reach out over support@tinytalk.ai

All the best,
Oscar