A: Hello!

Thank you for reaching out.
You can enable "Human Takeover" for your chatbot and users will be offered the option to request human takeover when they feel like it. When this happens, your chatbot is still in charge until you explicitly take over the conversation by sending a message to the conversation/reply to the user requesting it.

Does this address your question? Let me know if you meant something slightly different or have further questions, I'd be happy to help!

All the best,
Oscar