Q: Urgent Request for Support: WhatsApp Bot Issue & Pending Custom Link Request
Dear Support Team/TinyTalk Team,
I kindly request your attention and prompt response regarding the following matters:
1. As of today, Monday, June 2, 2025, at 13:00 (GMT+7), the chatbot via WhatsApp is not functioning. Customers have attempted to communicate through WhatsApp, but the bot has failed to respond. I sincerely request that you investigate and resolve this issue as soon as possible.
2. I have submitted a request for a custom link via email, following my purchase of the product under TIER 7 (as confirmed in your chat). However, it has now been seven days, and I have not received any response. I kindly ask TinyTalk to follow up and reply to my email promptly.
Thank you very much for your support.
Best regards,
tinytalk
Jun 2, 2025A: Hello,
We've replied to your emails, apologies for the delay and already looking into the issue in WhatsApp channel, we'll get back to you as soon as we've a resolution.
All the best,
Oscar
113140991935700466978
Verified purchaser
point 2 already solve on: https://tinytalk.ai/docs/chatbot-custom-domain-setup-guide thanks sir,..!
Point 1 still open,. kindly to assist
Hi!
WhatsApp issue has been resolved, sorry for the inconvenience!
We rolled out a change yesterday that introduced 20+ new AI models and we introduced a tiny bug while doing that, now all should be good. 🚀