Q: Webhook functionality & API
Hello,
1st. I am trying to sent up my chat to reach out to my server using a webhook to look for info for questions on data that I have stored there. Through detailed logs & trouble shooting I see the request leave the Tiny Talk bot hit my server, my server responds with the correct info but the info is never displayed in the Tiny Talk bot chat window. What format does the return info need to be in to show in the embed Iframe window? Nothing seems to work.
2nd. It states that the chat bots have API keys for paid accounts, I have a paid account but cannot find the location of the bots API keys.
Thanks
tinytalk
Jun 25, 2025A: Hello!
Thank you for reaching out.
Webhooks are inherently one way only. They are designed to send data from one system to another when a specific event occurs. In our case when a certain event happens in your chatbot, then we send a request to an endpoint you provided, responses are not listened or acted upon.
I'm not sure what made you think this was possible, please let us know if we failed to communicate something around this well enough.
You can create an API Key for your Tiny Talk Chatbot under the Integrations page, using Tiny Talk section.
I think it would be best if you reach out by email at support@tinytalk.ai and feel free to describe your use case and intent, so we can better understand your goals, what you're trying to achieve and provide you the best support we can.
All the best,
Oscar
dragons.were.here
Verified purchaser
Thank you this has been very helpful.