Tiny Talk is an impressive platform that makes AI chatbot creation and integration effortless. Whether you want to train chatbots on websites and documents, embed them into sites quickly, or connect them with WhatsApp or APIs, Tiny Talk delivers a seamless experience.
Having used Tiny Talk for a couple of weeks, I am thoroughly impressed with its capabilities and ease of use. The platform offers robust functionalities, including an intuitive inbox that flags takeover requests with an orange marker, making it easier to manage customer interactions. Although there’s always room for improvement, Tiny Talk is actively working on new features like browser notifications, sound alerts, and email notifications to enhance user responsiveness.
The customer support is top-notch—special shoutout to Oscar, who is always quick to assist with any queries! The planned updates, including team collaboration tools for managing chatbot access, further solidify Tiny Talk as a forward-thinking solution.
One notable aspect is the WhatsApp integration, allowing businesses to handle conversations via the Help Desk. While WhatsApp users can’t explicitly request human support, the platform ensures smooth transitions by allowing agents to take over conversations and later assign them back to chatbots.
Though certain features, like enabling transition within WhatsApp, are limited by the application itself, Tiny Talk provides workarounds and continuously works on improvements. The requirement to delete your WhatsApp account before integrating is imposed by WhatsApp/Meta, but Tiny Talk offers alternatives like acquiring a dedicated business number through services like Bird.
Overall, Tiny Talk is a game-changer for businesses looking to streamline their customer interactions with AI-powered chatbots. I am excited for the upcoming updates that will refine an already stellar product. Highly recommended!