A: Thank you for your inquiry. As stated in the product description, not all plans include the recording feature. The recording is available in Tiers 4 to 7. When you subscribe to a free trial, you are automatically subscribed. to the Plus plan (Tier 5), which allows users toence most of the features. If you purchase any plan lower than Tier 4, you will not see the record button when it converts to a paid plan.