Vzy Questions

Showing 1 - 20 of 496 questions

Q: Can't create account.

I tried to activate my account, but when I tried entering my preferred password, the "Activate" button was still greyed out. I hit refresh, and now I cannot activate at all. When I try launching Vzy from AppSumo, it doesn't send me to the activation page anymore.

asakhaiPLUSJun 27, 2025
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Founder Team
Vzy

Vzy

Jun 27, 2025

A: Hi Asakhai,

Thanks for reaching out. Please email us at hey@vzy.co with a screen recording that clearly shows what happens when you try to activate your account. This will help us better understand the issue and provide a solution as quickly as possible.

We’re here to help and will get back to you once we review it.

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Q: Is Vzy down?

Unable to login on any browser. Is the website down? The login button is not working at all today and really need access for a client. Thanks in advance.

jo.emmaPLUSJun 27, 2025
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Founder Team
Vzy

Vzy

Jun 27, 2025

A: Hi Jo,

Thanks for reaching out. No, Vzy is not down — everything is working fine.

If you're unable to log in, please try the following steps:

1. Do not use “Continue with Google.”
2. Instead, enter your email and password manually.
3. If you don’t remember your password or didn’t set one, click “Forgot password?” to reset it.
4. After resetting, log in again using email + password.

If the...

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Q: Themes only allow 1 brand color! Why?

When will users have the flexibility to incorporate at least two colors into their website design? This has been requested since Dec. 2023, but it appears it is still not possible. https://forum.vzy.co/t/ability-to-use-two-colors-on-a-site/112

SumoProPLUSJun 24, 2025
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Founder Team
Vzy

Vzy

Jun 26, 2025

A: Hello,

Thank you for reaching out. We are already working on this feature.

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Q: Recurring ecommerce orders?

Can customers purchase recurring orders through ecommerce sites built with Vzy?

BenBJun 24, 2025
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Founder Team
Vzy

Vzy

Jun 24, 2025

A: At the moment, Vzy does not support recurring ecommerce orders. All purchases made through Vzy ecommerce are one-time transactions.

We appreciate your feedback—recurring billing is a great idea and we’ll note it as a potential feature request for future updates. Let us know if there’s anything else we can help with!

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Q: Two Mobile Fix Requests

1. Can you please make videos responsive to device sizes? Mine is not - ascotaccounting.com
2. Blog posts have no mobile customization and their presentation cuts-off the blog title and entire graphic. Please fix.

andre_ascotPLUSJun 22, 2025
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Founder Team
Vzy

Vzy

Jun 24, 2025

A: Hello Andre,

We reviewed your website ascotaccounting.com on a mobile device and everything works fine. The video displays and plays correctly. Please check this short screen recording for confirmation: https://youtube.com/shorts/s98JczTF8y4

The blog posts on Vzy are mobile responsive. To better understand your concern, could you please send a screen recording to hey@vzy.co clearly showing...

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