I tried to activate my account, but when I tried entering my preferred password, the "Activate" button was still greyed out. I hit refresh, and now I cannot activate at all. When I try launching Vzy from AppSumo, it doesn't send me to the activation page anymore.
Thanks for reaching out. Please email us at hey@vzy.co with a screen recording that clearly shows what happens when you try to activate your account. This will help us better understand the issue and provide a solution as quickly as possible.
We’re here to help and will get back to you once we review it.
Unable to login on any browser. Is the website down? The login button is not working at all today and really need access for a client. Thanks in advance.
Thanks for reaching out. No, Vzy is not down — everything is working fine.
If you're unable to log in, please try the following steps:
1. Do not use “Continue with Google.” 2. Instead, enter your email and password manually. 3. If you don’t remember your password or didn’t set one, click “Forgot password?” to reset it. 4. After resetting, log in again using email + password.
Thank you, it’s still not working but I’m going to reach out to support and delete this once you have seen it, as I don’t want to put anyone off purchasing what is a great product. Thank you!
Thank you so much for your kind words and patience — we really appreciate it.
Please send us an email at hey@vzy.co clearly explaining what you need help with, so our support team can assist you directly and resolve this as soon as possible.
We’re here to help and make sure everything works smoothly for you.
Q: Themes only allow 1 brand color! Why?
When will users have the flexibility to incorporate at least two colors into their website design? This has been requested since Dec. 2023, but it appears it is still not possible. https://forum.vzy.co/t/ability-to-use-two-colors-on-a-site/112
Thanks for following up. This feature will be released once development is complete and it’s fully ready for launch. We currently don’t have a public roadmap available, but rest assured — as soon as it's ready, you’ll be notified.
Appreciate your patience and continued support.
Q: Recurring ecommerce orders?
Can customers purchase recurring orders through ecommerce sites built with Vzy?
A: At the moment, Vzy does not support recurring ecommerce orders. All purchases made through Vzy ecommerce are one-time transactions.
We appreciate your feedback—recurring billing is a great idea and we’ll note it as a potential feature request for future updates. Let us know if there’s anything else we can help with!
1. Can you please make videos responsive to device sizes? Mine is not - ascotaccounting.com 2. Blog posts have no mobile customization and their presentation cuts-off the blog title and entire graphic. Please fix.
We reviewed your website ascotaccounting.com on a mobile device and everything works fine. The video displays and plays correctly. Please check this short screen recording for confirmation: https://youtube.com/shorts/s98JczTF8y4
The blog posts on Vzy are mobile responsive. To better understand your concern, could you please send a screen recording to hey@vzy.co clearly showing...
To better understand your concern, please send a screen recording to hey@vzy.co clearly showing what you mean by "The subtittles and text are literally cut off, both in vertical and horizontal views."
Q: Can't create account.
I tried to activate my account, but when I tried entering my preferred password, the "Activate" button was still greyed out. I hit refresh, and now I cannot activate at all. When I try launching Vzy from AppSumo, it doesn't send me to the activation page anymore.
Vzy
Jun 27, 2025A: Hi Asakhai,
Thanks for reaching out. Please email us at hey@vzy.co with a screen recording that clearly shows what happens when you try to activate your account. This will help us better understand the issue and provide a solution as quickly as possible.
We’re here to help and will get back to you once we review it.
Share Vzy
Q: Is Vzy down?
Unable to login on any browser. Is the website down? The login button is not working at all today and really need access for a client. Thanks in advance.
Vzy
Jun 27, 2025A: Hi Jo,
Thanks for reaching out. No, Vzy is not down — everything is working fine.
If you're unable to log in, please try the following steps:
1. Do not use “Continue with Google.”
2. Instead, enter your email and password manually.
3. If you don’t remember your password or didn’t set one, click “Forgot password?” to reset it.
4. After resetting, log in again using email + password.
If the...
Share Vzy
Thank you, it’s still not working but I’m going to reach out to support and delete this once you have seen it, as I don’t want to put anyone off purchasing what is a great product. Thank you!
Hi Jo,
Thank you so much for your kind words and patience — we really appreciate it.
Please send us an email at hey@vzy.co clearly explaining what you need help with, so our support team can assist you directly and resolve this as soon as possible.
We’re here to help and make sure everything works smoothly for you.
Q: Themes only allow 1 brand color! Why?
When will users have the flexibility to incorporate at least two colors into their website design? This has been requested since Dec. 2023, but it appears it is still not possible. https://forum.vzy.co/t/ability-to-use-two-colors-on-a-site/112
Vzy
Jun 26, 2025A: Hello,
Thank you for reaching out. We are already working on this feature.
Share Vzy
When is it due to be released?
You will be notified once it's released. You can also check https://vzy.co/updates to stay updated with releases.
My question was when this is due to be released, not how I will be notified. Is there even a roadmap?
Thanks for following up. This feature will be released once development is complete and it’s fully ready for launch. We currently don’t have a public roadmap available, but rest assured — as soon as it's ready, you’ll be notified.
Appreciate your patience and continued support.
Q: Recurring ecommerce orders?
Can customers purchase recurring orders through ecommerce sites built with Vzy?
Vzy
Jun 24, 2025A: At the moment, Vzy does not support recurring ecommerce orders. All purchases made through Vzy ecommerce are one-time transactions.
We appreciate your feedback—recurring billing is a great idea and we’ll note it as a potential feature request for future updates. Let us know if there’s anything else we can help with!
Share Vzy
Q: Two Mobile Fix Requests
1. Can you please make videos responsive to device sizes? Mine is not - ascotaccounting.com
2. Blog posts have no mobile customization and their presentation cuts-off the blog title and entire graphic. Please fix.
Vzy
Jun 24, 2025A: Hello Andre,
We reviewed your website ascotaccounting.com on a mobile device and everything works fine. The video displays and plays correctly. Please check this short screen recording for confirmation: https://youtube.com/shorts/s98JczTF8y4
The blog posts on Vzy are mobile responsive. To better understand your concern, could you please send a screen recording to hey@vzy.co clearly showing...
Share Vzy
Verified purchaser
The subtittles and text are literally cut off, both in vertical and horizontal views.
To better understand your concern, please send a screen recording to hey@vzy.co clearly showing what you mean by "The subtittles and text are literally cut off, both in vertical and horizontal views."