Q: A few questions before buying
Hi!
How does your platform help prevent my WhatsApp number from being banned?
Approximately how long does it take to complete a campaign to 3,000 contacts?
Is it possible to preview how a message will appear on WhatsApp before sending it? For example, is there a message builder or a similar feature? If not, is this functionality on your roadmap?
Can group names be standardized within the platform?
Do you have any recommendations or best practices to help prevent account bans?
For context, we only send messages to contacts who have opted in through our email and infoproduct forms. However, we occasionally receive spam reports, which sometimes leads to our account being banned. While I have been able to recover the account in some cases, I would like to understand how your platform can assist with or mitigate this issue.
Anurag_Meena
Jul 22, 2025A: Hey, we haven't seen any bans. We also recommend below as best practices, pls do follow them as highlighted on our platform as well:-
1. Send utility-focused updates only to users who have opted in. Do not do cold reachout
2. Personalise each message (e.g., “Hi Anurag—you’d asked about the Ignite video, so here it is.”).
3. Send helpful content, reminder, confirmation instead of generic promotions.
4. Pace it out. Send <150 messages in a day from one whatsapp number
5. Warm up new numbers before sending messages. Do not use completely brand new whatsapp numbers.
We also have a Message Builder, which works just like a template builder: https://wbiztool.com/template-messages/. This feature is available from Tier 3 onwards.
Regarding your question on group names – could you clarify what you mean by "Can group names be standardized within the platform?" Happy to help once we understand this better.
tecsavyyIs it possible to standardize group cover images?
Is it possible to prevent or fix a contact to be in multiple groups of a "campaign" or "project"?
We support this through a few methods:
- If you are sending messages through excel: You can handle this at the data preparation stage by ensuring that the same contact doesn’t appear in multiple files.
- If you're using our APIs to send messages, you can programmatically verify and control group assignments to avoid duplicates across groups within a campaign.