WordWriter Questions

Showing 1 - 17 of 17 questions

Q: Image Generation

I've been trying to generate images and info graphics from the content hub. All I get is an error that something went wrong.

rpcobPLUSApr 2, 2025
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Founder Team
Jay_support

Jay_support

Apr 2, 2025

A: Hey there! Please copy your prompt and paste it into the Image and Infographic section from the side menu—that should work. The direct link in the Content Hub is currently experiencing an issue, but our team is on it. Let us know if you need any more help!

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Q: Is Wordwriter GDPR compliant?

Hello, I have purchased the Tier 2 plan and wanted to know if Wordwriter is GDPR compliant and which large language models it has inbuilt?

Swapnilg23PLUSMar 24, 2025
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Founder Team
Jay_support

Jay_support

Mar 24, 2025

A: Thanks for your purchase! Yes, we are GDPR compliant. Wordwriter is built using Gemini and Sonnet 3.7.

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Q: How long does it take to conduct research?

Today I attempted to conduct a Deep Research on the topic through your research agent. The search was initiated 3 hours ago, but there are still no results. How long does it take to conduct research?

AlexEdustylePLUSMar 24, 2025
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Founder Team
Jay_support

Jay_support

Mar 24, 2025

A: Deep Research usually takes just a few seconds. However, due to high traffic right now, some features may be slower than usual. We're working to fix this as soon as possible. Thanks for your patience!

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Q: I do not understand how your credit deduction system for image creation works.

Hello. I do not understand how your credit deduction system for image creation works. The website states that 1 image costs an average of 5 credits. My experience shows otherwise. I was unable to generate a single image due to the restriction on generating people. However, I was charged 12 credits for each non-generated image. In the end, I lost 36 credits and received no result.

AlexEdustylePLUSMar 24, 2025
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Founder Team
Jay_support

Jay_support

Mar 24, 2025

A: Hi there, thank you for reaching out. We’ve identified the issue and are working on fixing it. To help restore your credits, could you please send your signup email and AppSumo invoice to jay@wordwriter.co?
We apologize for the inconvenience and will make sure your credits are restored to the full amount.

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Q: I encountered the issue that generating images with people is not available

Hello. I purchased 1 code to verify if the platform suits my needs. I encountered the issue that generating images with people is not available and it displays the message: "No images were generated. Please try again adjusting controls, safety or prompt." In the generation settings, it is impossible to remove the filter that prohibits generating images of people, which is set by default to "dont_allow." This restriction significantly reduces the usefulness of image generation. Does this restriction apply at all levels?

AlexEdustylePLUSMar 24, 2025
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Founder Team
Jay_support

Jay_support

Edited Mar 24, 2025

A: Thanks for reaching out! We’re currently experiencing high demand, which is causing some delays and issues with certain features, including image generation. We're working to restore full service as soon as possible. Could you please send your signup email and AppSumo invoice to jay@wordwriter.co? We’ll restore your credits to the full amount. We apologize for the inconvenience and appreciate...

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