A: Hi 100764399481305812305,

Yes, you can absolutely send emails through automation within WorkZappy: https://guide.workzappy.com/project/automation/

Currently, WhatsApp messaging is not supported directly through automation, but you should be able to send WhatsApp messages through Webhook.

And yes, Webhooks can be used to send custom information. You can define your own payload using our custom template feature: https://guide.workzappy.com/project/settings/webhook/webhook-custom-template-overview

Please let us know if you have more questions.