Q: Several questions after testing
I have created a free test account and have several questions.
1) The user invite email contains marketing text and a “Try AI” button instead of “Join project.” Does it change in the paid plan?
2) When creating a task, the owner is not set automatically to author. Can this be fixed via automation? Can author and assignee be added as followers automatically?
3)Can I somehow view all my tasks across multiple projects in one place.
4)Comment notifications don’t send unless a user is manually tagged. Can this be changed with automation?
5)There seems to be no way to have all project files in one place. Is it?
6) Who is the sender of emails in the paid version? Will there be my logo/name?
7) Is it possible to create a task from email or reply to a comment replying to notification?
What does “ticket” mean in automations—is it the same as task?
Ryan_WorkZappy
Jul 7, 2025A: Hi neposeda,
Thank you for considering WorkZappy.
1) The invite email is the same for all plans, but we are updating the content inside the invite email, please stay tuned.
2) You can use Automations to do this:
For example:
Trigger: Task Creation
Action: Set owner = "Created by"; Add "Created by" and "assignee" as followers
This can be configured in Project Settings → Automation
3) Yes. Inside the Dashboard there is a "My Work" widget, which displays all tasks assigned to you across multiple projects.
4) Yes. Automation can be set up to notify users on comments.
5) To clarify, by project files do you mean task attachments?
6) System emails (notifications, invites) are sent from WorkZappy; when you use "Send as Email" inside the task detail, that email comes from your mailbox, which can include your logo/name as you see fit.
7) Yes, please see https://guide.workzappy.com/personal/email-integration
8) A “ticket” in the automation is just another name for a task.
9) Where do you see the archived projects in Kanban? The only place they appear is on the "All Projects" page, and they are collapsed.
10) You can go to the "Subscription" page to see how much storage you have used. Deleting tasks&attachments will free up storage space.
Feel free to email support@workzappy.com if you have further questions or have screenshots to share.
neposeda