You can't add your custom fonts to Acumbamail. You need to select one of our fonts because this way, we make sure that emails are correctly visualized everywhere.
Hello, there. Is anyone else having this issue? I got this product back in 2022 and still have been able to send my campaign, as they end up in the junk folders. I have been reporting this issue to the team, and they keep blaming it on xyz on my end, which I believed until I purchased a similar platform here in AppSumo. It worked out of the but, non of my emails ended in the junk folders, in my opinion Acumbamail is an excellent product but luck the quality in the DNS records, their completion gave me seven different DNS records to add on my end vs 2 or 3 records from Acumbamail, if no one is having this issue then no worries but if you are speak out as a constructive note so they can understand that their DNS records will need to be improve. Could you give me your thoughts? Thank you!
I sent you an email two months ago expressing my interest and requesting activation. Unfortunately, I haven’t received any response yet. I also had a few additional questions, which remain unanswered to this day. Since I purchased Tier 6, I had expected a higher level of support.
I would appreciate it if you could get back to me soon.
Q: Emails including test mails are not delivering.
I bought a life deal Tier 3 subscription. I am setting up a first campaign and emails are not delivering including test mails. I didn't receive any of them. How to solve it? Your quick response is appreciated.
Q: How to add custom font in Acumbamail?
Alicia_Acumbamail
May 5, 2025A: Hi,
You can't add your custom fonts to Acumbamail. You need to select one of our fonts because this way, we make sure that emails are correctly visualized everywhere.
Best,
Alicia
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Q: all emails reaching the Junk folders
Hello, there. Is anyone else having this issue? I got this product back in 2022 and still have been able to send my campaign, as they end up in the junk folders. I have been reporting this issue to the team, and they keep blaming it on xyz on my end, which I believed until I purchased a similar platform here in AppSumo. It worked out of the but, non of my emails ended in the junk folders, in my opinion Acumbamail is an excellent product but luck the quality in the DNS records, their completion gave me seven different DNS records to add on my end vs 2 or 3 records from Acumbamail, if no one is having this issue then no worries but if you are speak out as a constructive note so they can understand that their DNS records will need to be improve. Could you give me your thoughts? Thank you!
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Q: social media
I am check did Acumbamail remove the social media portion from the software? Or it is not included in this package?
Alicia_Acumbamail
Apr 28, 2025A: Hi dixieteo,
Social media module is not included, but you can activate it as an add-on for 10 euros/month.
Best,
Alicia
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Verified purchaser
I sent you an email two months ago expressing my interest and requesting activation. Unfortunately, I haven’t received any response yet. I also had a few additional questions, which remain unanswered to this day. Since I purchased Tier 6, I had expected a higher level of support.
I would appreciate it if you could get back to me soon.
Hi! Could you please tell us your registration email so we can look into it?
Q: Pls is Acumbamail ever coming back?
Alicia_Acumbamail
Apr 25, 2025A: Hi! It depends; we can't tell. We recommend that you stay tuned ;)
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Q: Emails including test mails are not delivering.
I bought a life deal Tier 3 subscription. I am setting up a first campaign and emails are not delivering including test mails. I didn't receive any of them. How to solve it? Your quick response is appreciated.
Alicia_Acumbamail
Apr 21, 2025A: Hi,
Please send us an email to support@acumbamail.com and we'll help you.
Best,
Alicia
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