Hello! I'm looking into additional segmentation options and was hoping you could help. So far in Acumbamail, it seems like we’re only able to segment users based on basic behaviors—whether they’ve opened or clicked a specific email, or a set of emails.
I’m wondering if there are more advanced options available. For example, can we segment users who haven’t opened or clicked an email in the past year or last 90 days? Or based on other actions, like browsing behavior, adding items to cart, or starting the checkout process?
Any insights you can share would be really appreciated. Thanks so much in advance!
I am new to Acumbamail. I followed your instructions for setting up DKIM and DMARC, I got my webhost to make the settings... however when I verify in Antispam settings it says it cannot verify either. I am stuck and need to send a newsletter urgently. I sent you a message via your site, no answer, I then emailed to your support@acumbamail.com where I sent all of my cloudflare settings asking you to help point out what I need to do... I got an response from you just repeating your instructions... I have written 2 more emails asking you to help me... and so far no response. Please will you help me so I can get going and send my newsletter?
Q: how to reverse language to English if oping website wont list English ?
Hello I sent email no response need help converting open page to get English it is set to Spanish cant read can please help isn't giving me the option to switch to English no more
You need to select English in your account settings. If you can't find it, please, send us an email responding to your previous message and we'll help you.
You can't add your custom fonts to Acumbamail. You need to select one of our fonts because this way, we make sure that emails are correctly visualized everywhere.
Q: Segmentation Options
Hello! I'm looking into additional segmentation options and was hoping you could help. So far in Acumbamail, it seems like we’re only able to segment users based on basic behaviors—whether they’ve opened or clicked a specific email, or a set of emails.
I’m wondering if there are more advanced options available. For example, can we segment users who haven’t opened or clicked an email in the past year or last 90 days? Or based on other actions, like browsing behavior, adding items to cart, or starting the checkout process?
Any insights you can share would be really appreciated. Thanks so much in advance!
Alicia_Acumbamail
Jun 5, 2025A: Hi,
Thanks for your question!
You can create segments based on three parameters:
- By the fields you have configured in the list
- By subscriber behavior in the campaigns sent to that list
- By subscriber quality
You can find more info about segmentation with our platform...
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Q: DKIM and DMARC
I am new to Acumbamail. I followed your instructions for setting up DKIM and DMARC, I got my webhost to make the settings... however when I verify in Antispam settings it says it cannot verify either. I am stuck and need to send a newsletter urgently. I sent you a message via your site, no answer, I then emailed to your support@acumbamail.com where I sent all of my cloudflare settings asking you to help point out what I need to do... I got an response from you just repeating your instructions... I have written 2 more emails asking you to help me... and so far no response. Please will you help me so I can get going and send my newsletter?
Alicia_Acumbamail
May 21, 2025A: Hi,
If you haven't received a response yet, please provide your email, and we'll look into it.
Best,
Alicia
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Q: how to reverse language to English if oping website wont list English ?
Hello I sent email no response need help converting open page to get English it is set to Spanish cant read can please help isn't giving me the option to switch to English no more
Alicia_Acumbamail
May 21, 2025A: Hi,
You need to select English in your account settings.
If you can't find it, please, send us an email responding to your previous message and we'll help you.
Best,
Alicia
Share Acumbamail
Q: When will you be back?
When will you be back on AppSumo? I need to upgrade my email sending from 20.000 at least double. So how can I do so?
Alicia_Acumbamail
May 13, 2025A: Hi,
Please send us an email to support@acumbamail.com.
Best,
Alicia
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This is a good tool and should be back.
Yes waiting for upgrading to tier 3 at least as my email list is growing exponentially
Q: How to add custom font in Acumbamail?
Alicia_Acumbamail
May 5, 2025A: Hi,
You can't add your custom fonts to Acumbamail. You need to select one of our fonts because this way, we make sure that emails are correctly visualized everywhere.
Best,
Alicia
Share Acumbamail