Q: I purchased this deal back when AudioHero had a prior "LTD" offer... Account no longer works!
I have used this and enjoyed it a couple to 12 times as a year over the last few years. Recently I attempted to login to my account at AudioHero and the system told me that there was no account attached to my email. I tried a couple different emails just in case I was in error, although I have a carefully tracked database of my logins, to no avail. I then reached out on the contact form on the site, which is seemingly the only way to attempt any contact and heard nothing. Hey AudioHero folks: Where is the "lifetime"? I would really appreciate having my account reinstated so I can use the service for which I paid. Please advise. Thank you.
A: Hi MScott_Main_Sumo, Thanks so much for reaching out — and we’re really sorry you’ve had trouble logging in. We completely understand how frustrating this must be, especially as someone who’s supported us through AppSumo. We’re here to help get your access back.
If your email isn’t being recognized, it could be due to a typo at signup, a different email used, or just a technical issue. No...
Q: It is not serious not to respect the previous agreements
I just saw that you do not respect the previous agreements. It is not serious to sell an offer and change the conditions when you want. Even if we have limited audios, at least respect the ones we have. Who doesn't tell me that tomorrow I will buy this and in a year you will change the terms. I repeat, this is not serious. You should respect the conditions of the previous agreements.
I apologize for any confusion but we do honor all previous deals we have offered on AppSumo. The previous deal we offered in 2018 and 2019 was for 3000 credits and we still honour these deals. The new deal is now for unlimited downloading.
I'm considering on buying this deal or not, and was scrolling through all the available tracks and sounds effects to get an idea whether it's something useful for me or not. When I went through all category folders, I noticed there were between 25 and 50 songs/effects per folder, meaning I can see around 5.000 songs/effects and not anywhere close to 300,000. Is this because I don't have a registered or paid account that I don't get to see all 300,000 tracks and effects? Cheers, Tom
A: Hello Tom, Great question! The tracks you’re seeing are just a preview—our full library contains 300,000+ tracks and sound effects. Once you register, you’ll get full access to everything.
If you’d like, we can share some sample categories or genres to help you explore further. Let us know how we can assist!
Hi Florence, thank you for your reply. I've just purchased a license ;-)
Cheers, Tom
Q: Sampling for clients video
I am generating videos for customers. Can I provide samples of the audio so they can select which audio they want to add to the video? The samples would be short, 10 to 15 seconds long
Q: I purchased this deal back when AudioHero had a prior "LTD" offer... Account no longer works!
I have used this and enjoyed it a couple to 12 times as a year over the last few years. Recently I attempted to login to my account at AudioHero and the system told me that there was no account attached to my email. I tried a couple different emails just in case I was in error, although I have a carefully tracked database of my logins, to no avail. I then reached out on the contact form on the site, which is seemingly the only way to attempt any contact and heard nothing.
Hey AudioHero folks: Where is the "lifetime"? I would really appreciate having my account reinstated so I can use the service for which I paid. Please advise. Thank you.
Florence_AudioHero
Jul 23, 2025A: Hi MScott_Main_Sumo,
Thanks so much for reaching out — and we’re really sorry you’ve had trouble logging in.
We completely understand how frustrating this must be, especially as someone who’s supported us through AppSumo. We’re here to help get your access back.
If your email isn’t being recognized, it could be due to a typo at signup, a different email used, or just a technical issue. No...
Share AudioHero
Thank you. I will do that immediately.
Q: Is it limited downloads or 300,000 downloads?
When I got locked into my account, it says 300,000 credit for download. I thought it was unlimited download. Can you clarify on this one thanks.
Florence_AudioHero
Jun 9, 2025A: Hi Sumo-Ling,
Please, disregard the number 300,000. It renews automatically. The deal is unlimited downloads! Rest assured.
Kind Regards,
Florence.-
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Q: It is not serious not to respect the previous agreements
I just saw that you do not respect the previous agreements. It is not serious to sell an offer and change the conditions when you want. Even if we have limited audios, at least respect the ones we have. Who doesn't tell me that tomorrow I will buy this and in a year you will change the terms. I repeat, this is not serious. You should respect the conditions of the previous agreements.
Craig_AudioHero
May 26, 2025A: Hi Fervellasberzas,
I apologize for any confusion but we do honor all previous deals we have offered on AppSumo. The previous deal we offered in 2018 and 2019 was for 3000 credits and we still honour these deals. The new deal is now for unlimited downloading.
Thanks,
Craig
Share AudioHero
Q: Limited tracks visible when not registered?
Hi there,
I'm considering on buying this deal or not, and was scrolling through all the available tracks and sounds effects to get an idea whether it's something useful for me or not. When I went through all category folders, I noticed there were between 25 and 50 songs/effects per folder, meaning I can see around 5.000 songs/effects and not anywhere close to 300,000. Is this because I don't have a registered or paid account that I don't get to see all 300,000 tracks and effects? Cheers, Tom
Florence_AudioHero
May 19, 2025A: Hello Tom,
Great question! The tracks you’re seeing are just a preview—our full library contains 300,000+ tracks and sound effects. Once you register, you’ll get full access to everything.
If you’d like, we can share some sample categories or genres to help you explore further. Let us know how we can assist!
Cheers,
Florence.-
Share AudioHero
Verified purchaser
Hi Florence, thank you for your reply. I've just purchased a license ;-)
Cheers,
Tom
Q: Sampling for clients video
I am generating videos for customers. Can I provide samples of the audio so they can select which audio they want to add to the video? The samples would be short, 10 to 15 seconds long
Craig_AudioHero
May 18, 2025A: Hello,
Yes absolutely!
Thanks,
Craig
Share AudioHero