A: Currently we do not support these geos still because they are in beta, we will make a public announcement when stable version is released. Thanks for being patient.
I see so. So the number I should forward all the calls to via unconditional forwarding is unique per each customer? Unconditional forwarding will pass the number of the caller, not my number. Is this OK?
No it is not unique per customer - we need the forwarding number to forward the origin caller id if not we are not able to locate you in our system. Love how the conversation goes technical :)
So to sum it up, we have: Number A (my phone number) Number B (customer number) Number C (forwarding number)
If I forward all calls via unconditional forwarding from Number A -> C. What number does your backend (Number C) need to see - Number A or Number B?
I suggest it is Number A and not B, right? OR You want to see Number B and have ability to see Number A? Thx!
Q: italian numbers
Hi! I’m really interested in the software and planning to purchase it, but I’m waiting for support for Italian phone numbers and the Italian language. Are there any updates on when these will be added? Thank you!
Q: Can you explain clearly what is the content available in post-call history (according to roadmap) ?
So far, we understand that we can get text transcripts after call is finish. However what is exactly planned to be provided as post-call content in history ? - Transcripts (with Speaker diarization to export as txt and md) ? - Call summary ? - Call recordings (download in mp3 and ma4) ? - Call stats (total duration, location, time per speaker, etc) ? - AI organization of call history with automatic tagging for easy search ?
A: We currently have a call details page on the dashboard. Go to Dashboard > Call logs > Details.
This will give you an overview of your specific call with transcript (not able to export yet, speaker diarization only for assistant and speaker) We do have call summary here, via whatsapp and email. Call recording not yet - we are working on it. Total duration yes, location not yet, time per speaker...
Q: Unconditional Forwarding
Hi, let's finish our QA on the unconditional forwarding workflow.
So to sum it up, we have:
Number A (my phone number)
Number B (customer number)
Number C (forwarding number)
If I forward all calls via unconditional forwarding from Number A -> C. What number does your backend (Number C) need to see - Number A or Number B?
I suggest it is Number A and not B, right? OR You want to see Number B and have ability to see Number A?
Thx!
Share Automaticall
Q: Any chance you have or will have soon; New Zealand & Australia? Very anxious to try this out at Tier 3 or above?
Aadil_Automaticall
Jul 16, 2025A: Currently we do not support these geos still because they are in beta, we will make a public announcement when stable version is released. Thanks for being patient.
Share Automaticall
Q: Can I Forward All Calls?
By using Unconditional Forwarding?
Aadil_Automaticall
Jul 16, 2025A: Of course yes - once you finish the setup form we should you the forwarding details :)
Share Automaticall
I see so. So the number I should forward all the calls to via unconditional forwarding is unique per each customer? Unconditional forwarding will pass the number of the caller, not my number. Is this OK?
No it is not unique per customer - we need the forwarding number to forward the origin caller id if not we are not able to locate you in our system. Love how the conversation goes technical :)
Haha, it is technical indeed.
So to sum it up, we have:
Number A (my phone number)
Number B (customer number)
Number C (forwarding number)
If I forward all calls via unconditional forwarding from Number A -> C. What number does your backend (Number C) need to see - Number A or Number B?
I suggest it is Number A and not B, right? OR You want to see Number B and have ability to see Number A? Thx!
Q: italian numbers
Hi! I’m really interested in the software and planning to purchase it, but I’m waiting for support for Italian phone numbers and the Italian language. Are there any updates on when these will be added? Thank you!
Aadil_Automaticall
Jul 16, 2025A: We are still working with the local authorities to make this happen, stay tuned please
Share Automaticall
Q: Can you explain clearly what is the content available in post-call history (according to roadmap) ?
So far, we understand that we can get text transcripts after call is finish. However what is exactly planned to be provided as post-call content in history ?
- Transcripts (with Speaker diarization to export as txt and md) ?
- Call summary ?
- Call recordings (download in mp3 and ma4) ?
- Call stats (total duration, location, time per speaker, etc) ?
- AI organization of call history with automatic tagging for easy search ?
Aadil_Automaticall
Jul 16, 2025A: We currently have a call details page on the dashboard. Go to Dashboard > Call logs > Details.
This will give you an overview of your specific call with transcript (not able to export yet, speaker diarization only for assistant and speaker)
We do have call summary here, via whatsapp and email.
Call recording not yet - we are working on it.
Total duration yes, location not yet, time per speaker...
Share Automaticall
Thanks for your extensive reply. Looking forward to future updates.