I am on Tier 4. 1. The color/design changes do not hold... why not? 2. The changes I make to my forms never stay - I change the wording on a floating button and it constantly reverts to "ugly green" and "fill in the form"... why can't you get this to permanently fix? 3. I see I have to click the "3 dots" to find the save button, this SHOULD BE FRONT AND CENTER on this program - auto saving clearly does not work! 4. Why can't you have Customer Service in App? The help "knowledge base" is really unacceptable for a software I paid almost $200 for. This is ridiculous.
Hi,what is branded link in Tier2?does branded link mean allowing us to use our custom domain?And what is collaborator?is collaborator same with chat agent?
A: Hello, Branded links is to customize the forms links if you don't have a custom domain tied to the form. Tier 2 also covers custom domains. So, you can use either.
Collaborator means an additional person on your account. You can give this collaborator different roles, depending on what you want them to do for you.
A: Hi, thank you for reaching out! Unfortunately, we do not currently offer a white-label option. If there's anything else we can assist you with, feel free to let us know!
Q: How do you store the data of businesses or companies that use your platform?
Do you comply with all privacy regulations and 0% sales of data? How do you use WhatsApp data from each business? I ask because there is another website with a similar service in APPSUMO that uses business data to put it on its platform without authorization.
We take privacy seriously and follow all regulations like GDPR and CCPA. Your data is stored securely, and we never sell or share it—100% zero data sharing. Everything you share with us is used only to provide and improve our services.
Q: Why is the system so BUGGY?
I am on Tier 4.
1. The color/design changes do not hold... why not?
2. The changes I make to my forms never stay - I change the wording on a floating button and it constantly reverts to "ugly green" and "fill in the form"... why can't you get this to permanently fix?
3. I see I have to click the "3 dots" to find the save button, this SHOULD BE FRONT AND CENTER on this program - auto saving clearly does not work!
4. Why can't you have Customer Service in App? The help "knowledge base" is really unacceptable for a software I paid almost $200 for. This is ridiculous.
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Btw - the SAVE Button doesn't even work!!!!!!!!
Q: Branded Link?
Hi,what is branded link in Tier2?does branded link mean allowing us to use our custom domain?And what is collaborator?is collaborator same with chat agent?
Contact_Clickiny
Feb 10, 2025A: Hello,
Branded links is to customize the forms links if you don't have a custom domain tied to the form. Tier 2 also covers custom domains. So, you can use either.
Collaborator means an additional person on your account. You can give this collaborator different roles, depending on what you want them to do for you.
Share Clickiny
Q: Have White Label option?
Hi, Have White Label option?
Contact_Clickiny
Jan 16, 2025A: Hi, thank you for reaching out! Unfortunately, we do not currently offer a white-label option. If there's anything else we can assist you with, feel free to let us know!
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Q: Is the form CNAME already available?
Contact_Clickiny
Jan 13, 2025A: Hello, we have an update scheduled for Thursday. Custom domains (CNAME) amongst other things, will go live then. Watch out for it.
Share Clickiny
Q: How do you store the data of businesses or companies that use your platform?
Do you comply with all privacy regulations and 0% sales of data? How do you use WhatsApp data from each business? I ask because there is another website with a similar service in APPSUMO that uses business data to put it on its platform without authorization.
Contact_Clickiny
Jan 7, 2025A: Thanks for asking!
We take privacy seriously and follow all regulations like GDPR and CCPA. Your data is stored securely, and we never sell or share it—100% zero data sharing. Everything you share with us is used only to provide and improve our services.
Share Clickiny