Dokan Cloud Questions

Showing 1 - 20 of 152 questions

Q: marketplace features

Hiya there!

Can I have unlimited vendors with tier 5? I just need one website with a marketplace :)

Thanks!
Gen

GenevieveWorksPLUSJun 29, 2025
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Q: Could you please add WeChat Pay and Alipay?

A1+PLUSJun 27, 2025
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MdJahidul_DokanCloud

MdJahidul_DokanCloud

Jun 27, 2025

A: Hello @A1+,

At the moment, WeChat Pay and Alipay integrations are unavailable in the Dokan Cloud. However, we have Stripe, PayPal, PayStack, MangoPay, RazorPay, and Bkash integration at the moment.

To see the available payment methods of Dokan Cloud, feel free to visit https://help.dokan.co/en-us/category/payment-1l7be15/ this link.

Thanks!

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Q: Tools for Admin

How do marketplace owners offer discounts, to generate new users. From what I can see, you can set up as many subscription plans as you like, but ALL of them show on the frontend of the site, with no ability to show and hide plans on the registration page?

This makes it impossible to create offers and deals to grow the business? Is there any way for marketplace owners to set up discount codes for subscriptions to bypass this issue? Being able to chose which plans are public facing would be preferable.

thegildedprinterPLUSJun 22, 2025
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Founder Team
MDFayeakuzzaman_DokanCloud

MDFayeakuzzaman_DokanCloud

Edited Jun 25, 2025

A: As of now, you're correct that marketplace owners can set up as many subscription packages as they wish, but all of them are displayed on the frontend without the ability to selectively hide or show certain plans on the registration page. Unfortunately, there is no built-in option to hide specific subscription packages or control which plans are public-facing.

Additionally, at this time, there...

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Q: Clarification About Tier 7 – WordPress Plugin and Cloud Access

Dear Team,

I would like to kindly ask for clarification regarding the Tier 7 offer on AppSumo.

Is Tier 7 comparable to the Enterprise package on your official website?

I am very interested in purchasing Tier 7, but I couldn’t find any clear information confirming whether the WordPress plugin is included.

Ideally, I would like the flexibility to choose how I use the licenses — either on WordPress (for my clients) or on the cloud (for myself).

Could you please confirm if, with the Tier 7 purchase, I will have access to both options:

the WordPress plugin

and the cloud version?

Thank you so much for your support and clarification. I’m really looking forward to your response so I can proceed with the purchase.

Best regards, Florian

FlorianTiberiuPLUSJun 20, 2025
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Founder Team
Gausul_DokanCloud

Gausul_DokanCloud

Jun 21, 2025

A: Hello there,

Purchasing a tier of the Dokan Cloud lifetime deal on AppSumo does not include access to the Dokan WordPress plugin. The current AppSumo offer is exclusively for Dokan Cloud, which is a standalone, cloud-hosted ecommerce platform designed for building single-vendor or multivendor stores without the need for WordPress or any plugins.

However, if you opt for higher...

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Q: GDPR

Hi, is dokan GDPR compliant please? Thanks

MS84PLUSJun 18, 2025
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Founder Team
MdJahidul_DokanCloud

MdJahidul_DokanCloud

Jun 18, 2025

A: Hello @MS84,

Dokan Cloud is partially GDPR compliant. I hope this clarifies our stand regarding GDPR compliance.
# We provide data deletion, export for our direct customers.
# We support a cookie banner for collecting consent from customers (to admins)
Admins can create their own privacy, terms, gdpr agreement pages
# We do not have any public page for declaring data storage and usage policy....

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