Fineguide Questions

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Q: What languages are available for AI assistants answers when interacting?

What languages are available for AI assistants answers when interacting with visitors?
Only answers in English, or French, German, or other languages too ...
Is the switch between languages automatic (customer language recognition)?
What languages do you plan in your roadmap?

cinnovPLUSEdited Apr 6, 2025
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Founder Team
Liviu_Fineguide

Liviu_Fineguide

Apr 7, 2025

A: Our Assistants are not limited to any language, they are configured to answer in the language the question was asked. However our chat window interface is limited to these languages: English, Czech, Danish, German, Greek, Spanish, Finnish, French, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Swedish, Turkish, Ukrainian, Vietnamese,...

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Q: APIs

Can I insert DHL API? And it works also on WooCommerce? Is it possible, that the Assistant see the Products or Order Details?

manuel65PLUSApr 4, 2025
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Founder Team
Liviu_Fineguide

Liviu_Fineguide

Apr 7, 2025

A: Yes it is possible by creating custom Actions. Actions are http request, to create an action go to your assistant's page > actions. The helpdesk assistant can guide you on how to create an action. We have an example of an Ai Assistant using woocommerce api to find products on this vinil shop - katana.md

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Q: Since you are back

- What’s new and has been added?
- For Tier Two and up, please add more AI models like DeepSeek, Alibaba QWQ, and Grok, which are free options for us to use, along with OpenRouter.
- Please allow assistants to connect to the internet for more up-to-date information
- Have any new widgets been added?
-what new features are coming?

WonkaPLUSApr 2, 2025
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Founder Team
Liviu_Fineguide

Liviu_Fineguide

Apr 3, 2025

A: Thank you for reaching out. Here’s a detailed breakdown of what’s new, what’s supported, and what’s coming next:

✅ What’s New:
Automatic Lead Collection: AI Agents now intelligently identify user intent collect user contact information.

Automatic Ticket Creation: Automatic ticket generation based on user interactions.

Advanced Appearance Settings: Enhanced customization options, including...

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Q: Are you experiencing any site-issues?

Hi team
Looks like not even your support chat is working. Any issues?

Karla09587PLUSJan 16, 2025
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Q: GDPR compliance

Hello everyone,

Is there any news on this? A rough estimate of when we can expect GDPR compliance? Unfortunately it will not be possible to use Fineguide in the EU at all until then.
Thanks in advance for the answer!

OnFyreMarketingPLUSDec 16, 2024
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Founder Team
Liviu_Fineguide

Liviu_Fineguide

Dec 17, 2024

A: We are actively working on GDPR compliance and expect to finalize everything by the end of December or the first half of January at the latest.
We’ll keep you updated and let you know as soon as it’s ready.

Also, there are many more updates coming up this December as well. Stay tuned ❤️

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