Q: Is there a way in which we can add additional users?
I'm interested in this software to offer to my clients, but even at the level 4 it's only 10 websites. Is there a way to either BYOK or if not, add additional clients at a discounted cost?
Q: AI Visibility (spinning) for newly entered prompt
Hello, When I realized I was using 5 prompts per keyword I started deleting some of the prompts. Later I tried to enter 3 prompts I accidentally deleted. In the AI visibility column I get the spinning icon (thinking). At first I thought it was a timing thing but it's been over 36 hours with no change. I guess I could delete them and try again but I've done this twice. I wanted to give you a chance to respond before making a decision on a return. Thanks.
A: Hi! Can you submit a support ticket at https://highlighted.ai/get-in-touch/ and we can look at your account to see if we can debug what the issue is? I can't tell what account you have from this Q&A section
Do I have to manually put my prompt and see if my company appears there or not, or does the tool show me in which prompts I actually appeared and in which I should try to appear? In other words, does it track only what I put in it or everything people ask around a specified niche?
Just wanted to know if you are doing location-based search, like it was on Semrush for example. Like, almost all my clients are only interested in Spain, so I would prefer something more local and less scrambled with info of anywhere. If not, are you going to implement it?
A: It's not like keyword tracking in that way, I'd make sure when you say the prompts you're saying the location as that is what is going to bring up the AI response for that location.
Q: Is there a way in which we can add additional users?
I'm interested in this software to offer to my clients, but even at the level 4 it's only 10 websites. Is there a way to either BYOK or if not, add additional clients at a discounted cost?
Share Highlighted.ai - AI Overview Tracking
Q: AI Visibility (spinning) for newly entered prompt
Hello,
When I realized I was using 5 prompts per keyword I started deleting some of the prompts. Later I tried to enter 3 prompts I accidentally deleted. In the AI visibility column I get the spinning icon (thinking). At first I thought it was a timing thing but it's been over 36 hours with no change. I guess I could delete them and try again but I've done this twice. I wanted to give you a chance to respond before making a decision on a return. Thanks.
Curran35278
Jun 24, 2025A: Hi! Can you submit a support ticket at https://highlighted.ai/get-in-touch/ and we can look at your account to see if we can debug what the issue is? I can't tell what account you have from this Q&A section
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Q: Prompts and searches
Hi,
Do I have to manually put my prompt and see if my company appears there or not, or does the tool show me in which prompts I actually appeared and in which I should try to appear? In other words, does it track only what I put in it or everything people ask around a specified niche?
Curran35278
Jun 18, 2025A: Yes, you'll manually put in prompts to track to see if your company comes up.
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Q: Location-based searchs?
Just wanted to know if you are doing location-based search, like it was on Semrush for example. Like, almost all my clients are only interested in Spain, so I would prefer something more local and less scrambled with info of anywhere. If not, are you going to implement it?
Curran35278
Jun 18, 2025A: It's not like keyword tracking in that way, I'd make sure when you say the prompts you're saying the location as that is what is going to bring up the AI response for that location.
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Q: Custom Domain
Hello. Any news about cname/custom domain feature?
Curran35278
Jun 18, 2025A: It's not on the roadmap at this time. Maybe in the future
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