What are 'password-protected conversations' and exactly how do they work? Can a password be used as a 'unique identifier' to monitor credit usage for a coversation? I would surely be neat to have a way to track usage per conversation.
0e95199a5b6a48688ccc80b8a7470848PLUSEdited Jun 27, 2025
**• Kotae Monthly or Yearly Subscription Plans enjoy full access to all new releases and add-ons as soon as they launch. If channel integrations and human handover are mission-critical for you, the Kotae Subscription Plan ensures immediate access to each launch as we release them.**
I'm a bit concerned about this as I don't want to be left with another obsolete product. What are 'core' updates? Wouldn't you at least consider 'all future updates' for Tier 3 investors?
A: Thanks for the question. Let me clarify how our “core updates” work and what Tier 3 investors can expect.
1. What are “core” updates? Core updates include quality-of-life improvements, security enhancements, and critical bug-fixes that keep Kotae stable and secure.
2. Why not “all future updates” for Tier 3? We love our Tier 3 backers and strive to give you as much as possible, but to keep a...
So I got one question from support addressed, the others not yet after about 5 days. So I'll ask them here: 1. With respect to enabling the ability to build multiple bots within an account, when can we expect this and I'm hoping those can be used for different websites etc. 2. The chat latest entry in a chat window remains hidden when a user chats as the chat window doesn't automatically scroll...a standard feature in chats..please fix this. 3. Other standard features are: having different formats to display the chat bubble, having a text bubble on the chat icon which similar to the bubble, when clicked on initiates the chat, being able to attach an animation to the bubble for extra visibility (like a radial ping animation, or a blink animation, or a shake animation). 4. A more advanced feature: Exit-intent popup Please address support!
0e95199a5b6a48688ccc80b8a7470848PLUSEdited Jun 21, 2025
Thanks for your patience. Let me address each point:
1. Multiple Chatbots / Workspaces We understand the demand for multiple workspaces under a single account, but supporting that requires a new pricing model. In the meantime, you can scale by purchasing additional chatbot licenses as needed. Our near-term focus is on enabling multiple URLs training and expanding integrations so you...
Hi, Happy to provide feedback 🙂 1. No problem, I thought that I saw mentioned by one of your team members that you all were working on this for release to sumolings. 2. In my opinion/experience, revisiting earlier points is not the most frequent thing someone does in a chat..keeping up with the chat is more important and way more natural (not 'disorienting' at all..lol).
Q: How does adding multiple website to learn works with other 2 questions? Please help.
I've the following questions -
1. Escalations are not working properly. How to escalate correctly? I want the customers to fill in the information like Name, Email, Website URL, Phone and details before starting the chat. It's not happening for now.
2. I am unable to train from 2 websites. When I add another website, the page count becomes zero. Here's the screenshot before adding my 2nd website - https://prnt.sc/DjjqaMT2ns2i Here's the screenshot after adding my 2nd website - https://prnt.sc/9dqHe7KERfY0
3. I want to change the support email, which is currently disabled. Here's the screenshot - https://prnt.sc/JKSAhYdxKqOE
Thanks for reaching out! I’m sorry you’re running into these issues. Please let me clarify:
1. Escalations Form Fields Our Escalations feature lets visitors request human assistance after chatting with the AI. When they click the letter icon on top right to “Escalate,” they’ll fill out a form (Name, Email, Company, Phone, Message and attach files), and you’ll receive a real-time...
A: Hi Matt, Thank you for your thoughtful questions! Below you’ll find answers to each of your points.
1. GDPR and Japan’s APPI As we are based in Japan, our privacy framework is built on Japan’s Act on the Protection of Personal Information (APPI), which we continually align with GDPR requirements wherever they apply. This includes the mandates for breach notification and appointment of DPO....
Q: What are 'password-protected conversations'?
What are 'password-protected conversations' and exactly how do they work? Can a password be used as a 'unique identifier' to monitor credit usage for a coversation? I would surely be neat to have a way to track usage per conversation.
Share Kotae
Q: What are 'core' updates?
This was your response to a question here:
**• Kotae Monthly or Yearly Subscription Plans enjoy full access to all new releases and add-ons as soon as they launch.
If channel integrations and human handover are mission-critical for you, the Kotae Subscription Plan ensures immediate access to each launch as we release them.**
I'm a bit concerned about this as I don't want to be left with another obsolete product.
What are 'core' updates?
Wouldn't you at least consider 'all future updates' for Tier 3 investors?
Nicha_Kotae
Edited Jun 24, 2025A: Thanks for the question. Let me clarify how our “core updates” work and what Tier 3 investors can expect.
1. What are “core” updates?
Core updates include quality-of-life improvements, security enhancements, and critical bug-fixes that keep Kotae stable and secure.
2. Why not “all future updates” for Tier 3?
We love our Tier 3 backers and strive to give you as much as possible, but to keep a...
Share Kotae
Q: Your support is a bit lacking..
So I got one question from support addressed, the others not yet after about 5 days. So I'll ask them here:
1. With respect to enabling the ability to build multiple bots within an account, when can we expect this and I'm hoping those can be used for different websites etc.
2. The chat latest entry in a chat window remains hidden when a user chats as the chat window doesn't automatically scroll...a standard feature in chats..please fix this.
3. Other standard features are: having different formats to display the chat bubble, having a text bubble on the chat icon which similar to the bubble, when clicked on initiates the chat, being able to attach an animation to the bubble for extra visibility (like a radial ping animation, or a blink animation, or a shake animation).
4. A more advanced feature: Exit-intent popup
Please address support!
Nicha_Kotae
Edited Jun 24, 2025A: Hi Anil,
Thanks for your patience. Let me address each point:
1. Multiple Chatbots / Workspaces
We understand the demand for multiple workspaces under a single account, but supporting that requires a new pricing model. In the meantime, you can scale by purchasing additional chatbot licenses as needed. Our near-term focus is on enabling multiple URLs training and expanding integrations so you...
Share Kotae
Verified purchaser
Hi,
Happy to provide feedback 🙂
1. No problem, I thought that I saw mentioned by one of your team members that you all were working on this for release to sumolings.
2. In my opinion/experience, revisiting earlier points is not the most frequent thing someone does in a chat..keeping up with the chat is more important and way more natural (not 'disorienting' at all..lol).
Q: How does adding multiple website to learn works with other 2 questions? Please help.
I've the following questions -
1. Escalations are not working properly. How to escalate correctly? I want the customers to fill in the information like Name, Email, Website URL, Phone and details before starting the chat. It's not happening for now.
2. I am unable to train from 2 websites. When I add another website, the page count becomes zero.
Here's the screenshot before adding my 2nd website - https://prnt.sc/DjjqaMT2ns2i
Here's the screenshot after adding my 2nd website - https://prnt.sc/9dqHe7KERfY0
3. I want to change the support email, which is currently disabled.
Here's the screenshot - https://prnt.sc/JKSAhYdxKqOE
Please email me at suraj@makkpress.com asap.
Nicha_Kotae
Jun 23, 2025A: Hi Suraj,
Thanks for reaching out! I’m sorry you’re running into these issues. Please let me clarify:
1. Escalations Form Fields
Our Escalations feature lets visitors request human assistance after chatting with the AI. When they click the letter icon on top right to “Escalate,” they’ll fill out a form (Name, Email, Company, Phone, Message and attach files), and you’ll receive a real-time...
Share Kotae
Q: GDPR Compliant / Social media and WhatsApp integrations / Human handoff / Mobile app
Hi,
1)For UK/European customers can you confirm you are fully GDPR compliant beyond just a DPA?
2)Do you have an ETA on Instagram and WhatApp integration and will they be included in any Tier of this deal?
3)Do you have human handoff - and if so how is the alert delivered? WIll this be included as part of this deal?
4)Do you plan on having a native mobile app for human handoff on the go - and if so would this be included as part of this deal?
Many thanks,
Matt
Many
Nicha_Kotae
Jun 18, 2025A: Hi Matt,
Thank you for your thoughtful questions!
Below you’ll find answers to each of your points.
1. GDPR and Japan’s APPI
As we are based in Japan, our privacy framework is built on Japan’s Act on the Protection of Personal Information (APPI), which we continually align with GDPR requirements wherever they apply. This includes the mandates for breach notification and appointment of DPO....
Share Kotae