4.4
Taco ratings
Lancepilot has received high praise for its efficient WhatsApp marketing capabilities, seamless tracking, and user-friendly CRM tools. While there have been some minor issues with setup and support response times, the overall positive feedback outweighs these occasional grumbles. Lancepilot is a solid choice for those seeking a reliable WhatsApp marketing solution, especially considering its 60-day money-back guarantee.
AI-powered summary of customer reviews
Verified purchaser
Don't bother
I would love to give this a 5 star review because it's the exact platform I'm looking for. Unfortunately, the platform is buggy as hell and I have yet to be able to set up even one WhatsApp account to it. Further, there is no support whatsoever.
I submitted a ticket about this issue, that was promptly marked as resolved without any actual response. I followed up on the ticket but no response to that either.
They did, however, respond quite rapidly to a request to claim the white label that was promised under the tier 4 I purchased. That was only because they were hoping to do an upsell though. They weren't able to explain how their new offer was different than the one included in the one I purchased, then ghosted.
This is a shame because theoretically speaking, this would be an awesome platform. But I guess they're not currently ready to handle having customers at the moment. That doesn't bode well for their continued existence.
istiakahmad
Jul 9, 2025Hi! I’m really sorry to hear that you feel this way - I believe this might be a misunderstanding.
To set up your account properly, it’s super important to follow our tutorials. Meta’s system can be complex, but we’ve worked hard to make Lancepilot as simple and user-friendly as possible. If the steps are followed correctly, things should run smoothly.
Also, while our ticket system is under...
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Verified purchaser
Poor customer support
we added some in our wallet. but not show in our wallet. we are share issue through live chat. but no response received yet. prose product interface is too good and lot of feature. but need to lots of work about customer support experience like as fast response time and many more.
istiakahmad
Jun 11, 2025Hi! Thank you so much for your kind words and feedback — and apologies for any delay you experienced.
When message volume is high, it sometimes takes us a bit longer to respond. But we’re working on it! This year, our goal is to launch 24/7 support with a guaranteed 5-minute response time.
Our users love us for our support, and we’re fully committed to keeping that reputation strong.
If you...
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Verified purchaser
Unable to Connect Existing Channel, give 500 error with black screen
I dont find any documenttaion to connect existing whatsapp business account number, when I click to connect existing channel and entered id, it gives 500 error with black screen
istiakahmad
Apr 22, 2025Hey! Thanks for your feedback — let me help clarify a few things.
WhatsApp runs on three different systems:
WhatsApp App
WhatsApp Business App
WhatsApp Cloud API
Our platform supports the WhatsApp Cloud API, which is a different setup. That means you can’t use a number that’s already connected to the WhatsApp Business App — Meta doesn’t allow one number to be used across multiple systems at...
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Verified purchaser
I feel like an WhatsApp outreach king!
its my fist time reviewing any SAAS but Lancepilot totally deserves this!
When I first saw lancepilot, I was like majorly this saas just says it will make my outreach faster and easier. But it might be needing 47 zaps and expert to make it do anything
but NOPE!
within like 30min i was able to create and approve my WhatsApp templates , contact list and start my fist campagins
I'm using it to
= re-engage old leads
= keep in touch with active leads
= schedule cold follow-ups
and best part is their team actually listens. i asked a question on support and got a legit helpful human answer( shoutout whoever that was, you rock!)
the roadmap looks very promising cant wait to try out the automations too
things i didnt expect but loved:
= templates getting auto-approved by Meta (yes plz 🙌)
= workspace-specific dashboards (for each client/team)
= unified inbox that feels like Slack + WhatsApp had a SaaS baby
look - its not a plug n play flow builder yet (like make or AiSensy) and yes if you are not a little techy, you might want to grab a freelancer to set up API stuff. but if you are down to ride the wave? this thing's gonna be a monster 🧠
istiakahmad
Apr 16, 2025This review made our whole team grin like we just auto-approved another template 🙌
You're officially crowned the WhatsApp Outreach King, we’ll send the cape later (Meta-approved, of course 😉).
Thank you for taking the time to leave your first-ever SaaS review and for making it feel like a pep talk and a party at the same time.
We loved your breakdown. The "Slack + WhatsApp had a SaaS baby"...
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Verified purchaser
Superb Founder & Product
Lancepilot is a powerful tool for anyone looking to professionally manage WhatsApp Business API.
I mainly use it for marketing and message automation, and it’s been a complete and user-friendly solution from day one. There’s also a mobile app available for Android (and supposedly coming soon for iOS), which makes it even easier to manage everything on the go.
A big plus is the founder’s availability, always responsive and helpful.
I highly recommend it to anyone looking for an effective and flexible WhatsApp marketing solution, especially if you’re working with automations or customer support.
istiakahmad
Apr 14, 2025Thank you so much, Afrirho! 🙌
We’re glad Lancepilot has been your go-to sidekick for WhatsApp automation, it’s like Batman, but for marketing.
And yes, the iOS app is on its way... we promise it's not just a rumor like Bigfoot.
Your kind words about the founder made our day! We'll keep showing up, staying responsive, and building a tool that makes automation feel effortless. Let’s keep...
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