Q: With 350 comments in first plan does it also count automation message as well
What I want to know is 350 comments does it means only about manual comments or it will also count the automation custom message sent to that total count of comments
A: Thanks for the question! Our Tier 3 plan includes 1,050 comments per month, which can be split across up to 3 brands. So it doesn't have to be split evenly with 350 comments per month - its a total user limit. Each new incoming comment counts towards the limit, as we generate AI sentiment and 3 AI answers for each new incoming comment. So it also counts for automations that you send with a...
Q: UNIFIED DM INBOX + REPLY WITHOUT AI + HOW MANY CODES TO REPLY DM
Hello. I already have software that automatically and unlimitedly responds to comments based on keyword triggers and automations based on my own training, so I'm more interested in your software because of the unified DM inbox feature for private messages from different social networks.
0) Can I disable AI-powered responses to comments?
1) Is there a unified DM/Private Message inbox with Facebook, Instagram, and TikTok DMs?
2) Can we access and respond to these DMs manually in this unified DM inbox without incurring any AI costs?
3) How many Appsumo codes do we need to purchase to access the AI in the unified DM inbox?
4) What are the exact social networks that can be added?
A: Thanks for the questions. Here are my answers to them
0) Can I disable AI-powered responses to comments? ➡️ Not fully. The platform automatically generates 3 suggested replies per comment, which you can choose to send manually. There is no fully manual mode for comments, as it works automatically to save you time.
1) Is there a unified DM inbox for Facebook, Instagram, and TikTok? ➡️...
Have you consider an Agency plan? We manage restaurants with multiple locations, each location has their on social media accounts , limit 1 FB page per brand will be a complete NONO for us considering each location has their on social media accounts . Hope you have the option in the meantime we will keep using Juphy
With replient.ai, you can absolutely manage multiple clients by creating one brand per client or location. This isn’t just a technical workaround — it’s actually the best setup, because each brand has its own learning, including: • One page per social media platform (FB, IG, TikTok, etc.) • Website data • Historic comment interactions This...
Q: Can I have multiple users on my Replient account ?
I need to be able to give access to my community manager to reply to social media comments. So I need at least one or two extra seats. Is that possible in tiers 2-3 ?
A: Hi Mischa, currently we don't have a team-option yet. But we are working on it and it's planned in Q3. At the moment you can login with your credentials on multiple devices and work simultaneously without crashing the app :-)
But this is already a known feature request we put on our roadmap: https://replient.canny.io/feature-requests/p/team-options
Q: With 350 comments in first plan does it also count automation message as well
What I want to know is 350 comments does it means only about manual comments or it will also count the automation custom message sent to that total count of comments
Markus_replient.ai
May 8, 2025A: Thanks for the question!
Our Tier 3 plan includes 1,050 comments per month, which can be split across up to 3 brands. So it doesn't have to be split evenly with 350 comments per month - its a total user limit. Each new incoming comment counts towards the limit, as we generate AI sentiment and 3 AI answers for each new incoming comment. So it also counts for automations that you send with a...
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Q: UNIFIED DM INBOX + REPLY WITHOUT AI + HOW MANY CODES TO REPLY DM
Hello. I already have software that automatically and unlimitedly responds to comments based on keyword triggers and automations based on my own training, so I'm more interested in your software because of the unified DM inbox feature for private messages from different social networks.
0) Can I disable AI-powered responses to comments?
1) Is there a unified DM/Private Message inbox with Facebook, Instagram, and TikTok DMs?
2) Can we access and respond to these DMs manually in this unified DM inbox without incurring any AI costs?
3) How many Appsumo codes do we need to purchase to access the AI in the unified DM inbox?
4) What are the exact social networks that can be added?
Thanks
Markus_replient.ai
May 7, 2025A: Thanks for the questions. Here are my answers to them
0) Can I disable AI-powered responses to comments?
➡️ Not fully. The platform automatically generates 3 suggested replies per comment, which you can choose to send manually. There is no fully manual mode for comments, as it works automatically to save you time.
1) Is there a unified DM inbox for Facebook, Instagram, and TikTok?
➡️...
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Q: What about comments on ads
Does this software also reply to comments on IG or Facebook ads?
Markus_replient.ai
May 5, 2025A: Thanks for the question.
Yes you also get all comments from ads into replient.ai and can answer them with one click or with automations.
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Q: Agency
Have you consider an Agency plan? We manage restaurants with multiple locations, each location has their on social media accounts , limit 1 FB page per brand will be a complete NONO for us considering each location has their on social media accounts . Hope you have the option in the meantime we will keep using Juphy
Markus_replient.ai
May 8, 2025A: Great question — and totally valid concern!
With replient.ai, you can absolutely manage multiple clients by creating one brand per client or location. This isn’t just a technical workaround — it’s actually the best setup, because each brand has its own learning, including:
• One page per social media platform (FB, IG, TikTok, etc.)
• Website data
• Historic comment interactions
This...
Share replient.ai
Q: Can I have multiple users on my Replient account ?
I need to be able to give access to my community manager to reply to social media comments. So I need at least one or two extra seats. Is that possible in tiers 2-3 ?
Markus_replient.ai
Apr 28, 2025A: Hi Mischa,
currently we don't have a team-option yet. But we are working on it and it's planned in Q3.
At the moment you can login with your credentials on multiple devices and work simultaneously without crashing the app :-)
But this is already a known feature request we put on our roadmap:
https://replient.canny.io/feature-requests/p/team-options
Share replient.ai