Do you engage in review gating? On your homepage, the demo suggests "no", whereas on the industry-specific pages it suggests "yes". I need to be clear on this, to make sure I'm not putting myself or my business at risk.
As I'm sure you know, review gating (redirecting grumpy customers to leave private feedback instead of a public review) is illegal in the US at the federal level, and the FTC has made it clear they intend to come after offenders with big fines. It's also against the TOS for Google and other platforms and is likely to get your account banned.
We do offer the option to gate reviews if a business chooses to, though we strongly discourage it and display a prominent warning when it’s enabled. By default, review links on Spokk are set up without any gating. You can set a link up for your business for free to test it out. We give 30 form submissions for free.
If you have any other questions or need more details, please let...
Yes, the form sent to the customer can be setup in multiple languages (includes the generated AI review). We currently support English, Spanish, Chinese (Simplified), French, German, Japanese, Portuguese, Russian, Korean, Italian, Dutch, Polish, Danish, Swedish, Finnish and Latvian. If you need any other language just send us a message via the live chat.
Q: Do You Support API Keys or Auth Token for Connection?
Hi , I was wondering if you support connecting via Twilio API Key SID + Secret, or do you require the full Account SID and Auth Token? I have had some security risks previously with using Auth token.
A: Hey! Currently, we require you to provide the Account SID, Auth Token, and Phone Number for Twilio integration but this data is encrypted in our database.
We absolutely understand your concerns regarding security, and we’re always looking for ways to improve. Supporting connection via API Key SID and Secret (instead of the Auth Token) is definitely something we’re open to exploring in the...
Q: Review gating
Do you engage in review gating? On your homepage, the demo suggests "no", whereas on the industry-specific pages it suggests "yes". I need to be clear on this, to make sure I'm not putting myself or my business at risk.
As I'm sure you know, review gating (redirecting grumpy customers to leave private feedback instead of a public review) is illegal in the US at the federal level, and the FTC has made it clear they intend to come after offenders with big fines. It's also against the TOS for Google and other platforms and is likely to get your account banned.
https://gumado.com/blog/our-stance-on-review-gating
Samesh_W
Jul 18, 2025A: Hi Terrance,
We do offer the option to gate reviews if a business chooses to, though we strongly discourage it and display a prominent warning when it’s enabled. By default, review links on Spokk are set up without any gating. You can set a link up for your business for free to test it out. We give 30 form submissions for free.
If you have any other questions or need more details, please let...
Share Spokk
Q: Does the ai review writer support other languages (like German or French)?
Hi,
a pre-sales question:
does this work with multiple languages?
Can I add example answers to optimize the result of the ai?
Thank you,
Samesh_W
Jul 14, 2025A: Hey Onur,
Yes, the form sent to the customer can be setup in multiple languages (includes the generated AI review). We currently support English, Spanish, Chinese (Simplified), French, German, Japanese, Portuguese, Russian, Korean, Italian, Dutch, Polish, Danish, Swedish, Finnish and Latvian. If you need any other language just send us a message via the live chat.
Here is an example form in...
Share Spokk
Q: GDPR
Is this GDPR compliant? Since it handles Personal information I would need to security to be certified.
Samesh_W
Jul 5, 2025A: Hey Victoria, we are currently not GDPR certified. We will be looking into this in the near future as we start to scale.
Thanks and let me know if you have any other questions.
Share Spokk
Q: Changing incentive/reward after...
Can I not change the incentive or reward for leaving a review once the survey is created? I am having trouble doing so.
Samesh_W
Jun 29, 2025A: Hey Kyle, you can certainly do this and I have sent you the instructions with a screenshot via your support query.
If you have any more questions or need further clarification, feel free to ask.
Share Spokk
Q: Do You Support API Keys or Auth Token for Connection?
Hi , I was wondering if you support connecting via Twilio API Key SID + Secret, or do you require the full Account SID and Auth Token? I have had some security risks previously with using Auth token.
Samesh_W
Jun 29, 2025A: Hey! Currently, we require you to provide the Account SID, Auth Token, and Phone Number for Twilio integration but this data is encrypted in our database.
We absolutely understand your concerns regarding security, and we’re always looking for ways to improve. Supporting connection via API Key SID and Secret (instead of the Auth Token) is definitely something we’re open to exploring in the...
Share Spokk