Spokk Questions

Showing 1 - 20 of 37 questions

Q: Changing incentive/reward after...

Can I not change the incentive or reward for leaving a review once the survey is created? I am having trouble doing so.

kyle803PLUSJun 28, 2025
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Founder Team
Samesh_W

Samesh_W

Jun 29, 2025

A: Hey Kyle, you can certainly do this and I have sent you the instructions with a screenshot via your support query.

If you have any more questions or need further clarification, feel free to ask.

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Q: Do You Support API Keys or Auth Token for Connection?

Hi , I was wondering if you support connecting via Twilio API Key SID + Secret, or do you require the full Account SID and Auth Token? I have had some security risks previously with using Auth token.

first_upPLUSJun 28, 2025
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Founder Team
Samesh_W

Samesh_W

Jun 29, 2025

A: Hey! Currently, we require you to provide the Account SID, Auth Token, and Phone Number for Twilio integration but this data is encrypted in our database.

We absolutely understand your concerns regarding security, and we’re always looking for ways to improve. Supporting connection via API Key SID and Secret (instead of the Auth Token) is definitely something we’re open to exploring in the...

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Q: Additional credits costs? Please confirm

Could you please clarify whether purchasing additional credits costs 1 or half a dollar per agency? It seems like you're selling gold credits, and I just want to make sure I understand correctly.

InkMayaJun 27, 2025
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Founder Team
Samesh_W

Samesh_W

Edited Jun 28, 2025

A: Hey,

To clarify, additional credits for Spokk are priced at $0.50 per credit for agencies (50% off retail credit price which is $1). We aim to keep our pricing straightforward and transparent, so there are no hidden fees or complicated tiers. Since we don't charge for anything else, this is what helps maintain and improve Spokk.

If you have any more questions or need further clarification,...

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Q: Watermark

Hello,

Please, is the watermark able to be removed with Spokk?

Thank you,

Iwan

IwanGlainPLUSJun 24, 2025
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Founder Team
Samesh_W

Samesh_W

Jun 25, 2025

A: Hey Iwan,

Yes, the "Powered by Spokk" branding is removed when a company is created under an agency account. You need to purchase Plan 4 to access the agency account.

Let me know if you have any other questions!

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Q: Support Questions

Hello,

Please, does it works to gather support questions as well and/or feedback from support?

Thank you,

Iwan

IwanGlainPLUSJun 24, 2025
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Founder Team
Samesh_W

Samesh_W

Edited Jun 24, 2025

A: Hey, I wouldn't recommend using this for Support queries. This is more towards gathering feedback for a received service from your end customers. Maybe even convert a few positive experiences to reviews.

Here's a demo of what this looks like in action so that you can get a better idea of how Spokk works.
https://www.spokk.io/p/95b98ff8-9d54-402b-be55-9e0b0ecedcfa

Let me know if this answers...

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