Hi Samesh, great product and well-positioned against well-established brands like Birdeye and SurveyMonkey. I run an AI agency that drives customer experience and customer loyalty. I have a few questions regarding the agency plan as follows:
1. Which tier plan should I choose to white label Spokk and sell it under my brand? 2. Do we have full independence of pricing to the customer (monthly subscription, one-time) and customize plans 3. Can you help me understand what does unlimited clients with 2000 free credits per year mean? 4. Are you planning more AI capabilities in the future? 5. Are you planning to add video feedback in the future? 6. Can we customize the coupon percentage or amount as per our requirements to pass on the benefit to the customer? 7. Can we create automation for coupon and review feedback post 1 to 1 meetings?
A: Hey Swapnil, let me go through your answers one by one.
1. Which tier plan should I choose to white label Spokk and sell it under my brand? You need Plan 4, the agency plan. This lets your whitelabel Spokk and sell it to clients.
2. Do we have full independence of pricing to the customer (monthly subscription, one-time) and customize plans? Yes, you can price the product however you want.
A: Hey Wonka, we currently don't have a feature to showcase the feedback. But, we have this on our roadmap since this is a highly demanded feature. Building out a direct integration for Wordpress depends on the demand we have for that feature so can't guarantee a date for the release of this feature.
A: Hey Wonka, the 2000 responses is across all companies. Usually, if you use SMS, with no incentive, we see about a 10% conversion rate, with email even less. This roughly translates to around 20,000+ feedback requests or customer interactions. (Which is a lot).
In addition to this, you can negotiate flat rates per company, this means you can negotiate a flat rate per month/year for a specific...
Spokk simplifies the feedback process while ensuring authenticity. Here’s how it works:
1️⃣ When a customer provides feedback, it is saved in your dashboard for easy access. 2️⃣ If you want to gate reviews, you can configure the form so that the button to post on Google (or any external review site) remains hidden unless the star rating meets your set threshold (e.g., only visible for...
Q: Is this platform for consulting or solopreneur business?
Can this review platform be used for consulting or a solopreneur business?
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Q: Questions regarding agency plan?
Hi Samesh, great product and well-positioned against well-established brands like Birdeye and SurveyMonkey. I run an AI agency that drives customer experience and customer loyalty. I have a few questions regarding the agency plan as follows:
1. Which tier plan should I choose to white label Spokk and sell it under my brand?
2. Do we have full independence of pricing to the customer (monthly subscription, one-time) and customize plans
3. Can you help me understand what does unlimited clients with 2000 free credits per year mean?
4. Are you planning more AI capabilities in the future?
5. Are you planning to add video feedback in the future?
6. Can we customize the coupon percentage or amount as per our requirements to pass on the benefit to the customer?
7. Can we create automation for coupon and review feedback post 1 to 1 meetings?
Samesh_W
Mar 30, 2025A: Hey Swapnil, let me go through your answers one by one.
1. Which tier plan should I choose to white label Spokk and sell it under my brand?
You need Plan 4, the agency plan. This lets your whitelabel Spokk and sell it to clients.
2. Do we have full independence of pricing to the customer (monthly subscription, one-time) and customize plans?
Yes, you can price the product however you want.
3....
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Q: Integration with Wordpress sites to automatically show reviews?
Samesh_W
Mar 18, 2025A: Hey Wonka, we currently don't have a feature to showcase the feedback. But, we have this on our roadmap since this is a highly demanded feature. Building out a direct integration for Wordpress depends on the demand we have for that feature so can't guarantee a date for the release of this feature.
Share Spokk
Q: Questions for you:
-Agency plan: 2000 responses per year = per company or across all companies? if its across all companies per year its pretty low
Samesh_W
Mar 18, 2025A: Hey Wonka, the 2000 responses is across all companies. Usually, if you use SMS, with no incentive, we see about a 10% conversion rate, with email even less. This roughly translates to around 20,000+ feedback requests or customer interactions. (Which is a lot).
In addition to this, you can negotiate flat rates per company, this means you can negotiate a flat rate per month/year for a specific...
Share Spokk
Q: direct integrate with google review, facebook review, etc
hi,
can this be directly integrated with google review etc? and 1 star review sent over for room of improvement?
Samesh_W
Mar 7, 2025A: Hey,
Spokk simplifies the feedback process while ensuring authenticity. Here’s how it works:
1️⃣ When a customer provides feedback, it is saved in your dashboard for easy access.
2️⃣ If you want to gate reviews, you can configure the form so that the button to post on Google (or any external review site) remains hidden unless the star rating meets your set threshold (e.g., only visible for...
Share Spokk