I was reading the reviews and saw that you add many additional tracking codes to the widget. This would mean we'd (in Europe) would need to ask visitors permission to track these cookies, disabling them if they say no, and update privacy policies. 1. Is it GDPR compliant? 2. can we just disable all the tracking codes from the get-go to save us the headache? Additionally as an organisation we tell our users that we care about privacy and only cookies and codes when necessary for functionality, so not being able to disable would mean not being able to use the product. Thanks!
Q: Bump: How will I get a notification when human agent support are requested?
You responded: At the moment there isn't any notification for support requests.
Email notification is essential. I bought BotSheets on here, but I prefer your software. But BotSheets delivers the Email notification perfectly.
I have tested your software all day today and it's fantastic.
Email notification should be #1 on your Road Map. If a lead comes through we need to know? Also an email needs to be sent as soon as a chat session ends with all the data.
Less urgent but important is more flexible controls for where the chat widget appears, and Wordpress integration when you can but the widget script is fine for now.
For me, before I do a review I should point out I think you are 5 stars except for Email notification which makes it 4 stars.
Thank you for your compliments, glad to hear you like our product! ❤️
Email notifications is certainly on our backlog and we want to deliver it, but believe me there is loads of features we've on our backlog or in development. We want to deliver them on but we have to prioritize them, can't do everything at the same time, and we're a small team. So we have to pick what we do...
I wouldn't mind being on the correspondence on how alerts and notifications would happen. Alerts should happen as soon as somebody asks a sensible question and notifications should happen as soon as a chat stalls for 5 minutes AND they have sent their contact details, until then I will explore Zapier, but your tool will be more robust with these automations built in.
Thank you for the input Craig, appreciate it. We hope to provide a way to get notified when certain events take place while considering the right user experience and solution design.
Thank you for reaching out. No plans to support MS Teams at the moment. If there is enough demand we can consider, but MS is heavily leaning on their Copilot integration across MS products, we doing anything there doesn't make immediate sense.
Would you be kind enough to send us an email at support@tinytalk.ai using the email you created your account with and we'd be happy to take a closer look. We offer 1 custom domain allowance for Tier 7 accounts, so if you haven't used it already, you should be able to connect one of your chatbots to a custom domain.
Q: Tracking codes
I was reading the reviews and saw that you add many additional tracking codes to the widget. This would mean we'd (in Europe) would need to ask visitors permission to track these cookies, disabling them if they say no, and update privacy policies. 1. Is it GDPR compliant? 2. can we just disable all the tracking codes from the get-go to save us the headache?
Additionally as an organisation we tell our users that we care about privacy and only cookies and codes when necessary for functionality, so not being able to disable would mean not being able to use the product.
Thanks!
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Q: ChatGPT 4.0 in first two tiers
Is it not possible to bring our own keys for GPT4.0 in the first two tiers? If not, why not? (considering its our own key)
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Q: Bump: How will I get a notification when human agent support are requested?
You responded: At the moment there isn't any notification for support requests.
Email notification is essential. I bought BotSheets on here, but I prefer your software.
But BotSheets delivers the Email notification perfectly.
I have tested your software all day today and it's fantastic.
Email notification should be #1 on your Road Map. If a lead comes through we need to know? Also an email needs to be sent as soon as a chat session ends with all the data.
Less urgent but important is more flexible controls for where the chat widget appears, and Wordpress integration when you can but the widget script is fine for now.
For me, before I do a review I should point out I think you are 5 stars except for Email notification which makes it 4 stars.
tinytalk
May 25, 2025A: Hello Craig,
Thank you for your compliments, glad to hear you like our product! ❤️
Email notifications is certainly on our backlog and we want to deliver it, but believe me there is loads of features we've on our backlog or in development. We want to deliver them on but we have to prioritize them, can't do everything at the same time, and we're a small team. So we have to pick what we do...
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Verified purchaser
I wouldn't mind being on the correspondence on how alerts and notifications would happen. Alerts should happen as soon as somebody asks a sensible question and notifications should happen as soon as a chat stalls for 5 minutes AND they have sent their contact details, until then I will explore Zapier, but your tool will be more robust with these automations built in.
Thank you for the input Craig, appreciate it. We hope to provide a way to get notified when certain events take place while considering the right user experience and solution design.
Q: Any future plans to add MS Teams integration?
tinytalk
May 25, 2025A: Hello,
Thank you for reaching out.
No plans to support MS Teams at the moment. If there is enough demand we can consider, but MS is heavily leaning on their Copilot integration across MS products, we doing anything there doesn't make immediate sense.
Hope this helps.
All the best,
Oscar
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Q: Custom Domains ?
I bought tier 7 and it says Custom Domains feature is not available on your current plan?
tinytalk
May 24, 2025A: Hello Craig,
Thank you for reaching out.
Would you be kind enough to send us an email at support@tinytalk.ai using the email you created your account with and we'd be happy to take a closer look. We offer 1 custom domain allowance for Tier 7 accounts, so if you haven't used it already, you should be able to connect one of your chatbots to a custom domain.
Looking forward to your email.
All...
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Verified purchaser
The error message is not there anymore.
It would be great to have a few more custom domains though as I do white label work.
We'll offer add-on for additional custom domains.