TransferChain Pass Questions

Showing 1 - 20 of 26 questions

Q: Why some users can access the application & others cannot using password sharing & access through TransChain

I have given access of my multiple Apps to my 4 VAs through TransferChain. Some can access a few of the Apps but others don't. As soon as they launch the app, App login page opens up & requires routine login, email & password. In email / password windows it does show the TransferChain logo but doesn't populate email or password. As soon as we enter email manually it required App password too. TransferChain opens a dropdown window stating "Relevant Items" and underneath states "Didn't match any items".
Why it's not performing uniformly & reliably despite the fact all accounts & access were granted on same pattern at the same time. There definitely seems to be a bug & it seems TransferChain is not ready to function reliably. I would love to be corrected & update my remarks if the issues are resolved. Ther are no Videos or Tutorial either

ebiznousPLUSJun 3, 2025
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Founder Team
MertBaser_TransferChain

MertBaser_TransferChain

Jun 4, 2025

A: Hi ebiznous,

Thank you for sharing the details, and we’re very sorry for the trouble you’re experiencing.

Our support team has just reached out to you via email to assist further. We’re committed to resolving this for you as quickly as possible.

Kind regards,
— Mert | TransferChain 🔐

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Q: Unable to add the user

Hi there,

I have been trying to add/invite a user but nothing is happening after sending the invite.
Steps i'm folling:
1. Click on "Add users".
2. Enter the email address, select the role and choose product (defalut one).
3. Click on "Add" button.
4. I can see that user is added but
5. When I refresh I don't see any pending list and no email received.

I tried atleast 30 times yet no luck. Can you share if there is any specift step I'm missing over here...

vrdigitalnomadsJun 2, 2025
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Founder Team
MertBaser_TransferChain

MertBaser_TransferChain

Jun 2, 2025

A: Hi there vrdigitalnomads 👋

Thanks for bringing this up — it’s possible there was a hiccup during the activation process.

Could you please email us at support@transferchain.io (or reach out via our chat support) with the email address you used to activate your account? We’ll take a look right away and get everything sorted for you.

Appreciate your patience — we’ll make sure it’s resolved...

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Q: Can Google detect my password when typing from TransferChain and ask me to save and see Passwords inside Chrome?

That happened with many other password manager.

hytiskulPLUSMay 29, 2025
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Founder Team
MertBaser_TransferChain

MertBaser_TransferChain

May 29, 2025

A: Hi hytiskul👋

Thank you for the question — and no, Google Chrome cannot see or detect your actual password when you're using TransferChain Pass.

Here’s why:

🔐 The password is injected securely into the login field by the TransferChain Pass extension — it’s not typed or revealed in plaintext.

🛡️ Chrome’s password manager can’t intercept or store it, because the input happens in a...

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Q: API

Do you have API for access and get password?

witoonMay 28, 2025
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Founder Team
MertBaser_TransferChain

MertBaser_TransferChain

May 29, 2025

A: Hey witoon 👋🏻

We have our own SDK, which can be utilized for many different use cases.

If you're exploring something specific, feel free to email us at developers@transferchain.io — we'd be happy to share technical details, discuss your use case, and see how we can support it.
— Mert | TransferChain 🔐

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Q: Import existing passwords

When we start with TC, can each member import their existing passwords from the google password manager? (which we would then stop using in the future)

FairlanePLUSMay 27, 2025
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Founder Team
MertBaser_TransferChain

MertBaser_TransferChain

May 28, 2025

A: Hi Fairlane👋

Yes — each team member can import their existing passwords from Google Password Manager into TransferChain Pass.

All they need to do is export their passwords as a .csv file from Google Password Manager, then use the CSV import option within TransferChain Pass to bring everything over.

Here are the step-by-step instructions:
👉...

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