Acumbamail Questions

Showing 1 - 20 of 1427 questions

Q: 2nd account

I already have acumba, can I buy a 2nd separate plan for a completely separatete company?

Maddy_CreatorPLUSApr 11, 2025
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Q: Old Lifetime User not including the new whatsapp campaign function?

Dear Acumbamail Team,

I am an Old Lifetime User (3 or 4 years ago), and I found that you are providing a very useful tool that is whatsapp campaign function. This function is not provided to old customer?

Thanks and Regards

cheung87287Apr 10, 2025
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Founder Team
Alicia_Acumbamail

Alicia_Acumbamail

Apr 11, 2025

A: Hi cheung87287,

Old users can use the WhatsApp feature as well, but you need to send an email to support@acumbamail.com and ask for its activation.

Thanks,

Alicia

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Q: Turn off open rate tracking?

1. Does tracking open rate negatively affect deliverability?
2. Can I turn it off?

103205019463545078962Apr 10, 2025
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Founder Team
Alicia_Acumbamail

Alicia_Acumbamail

Apr 11, 2025

A: Hi,

Open rate tracking does not affect your deliverability in any way and it can not be turned off.

Best,

Alicia

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Q: I logged in and it says "Your account has been blocked" ???

I logged in and it says "Your account has been blocked. Contact support desk for more information".

I bought Tier 3, then upgraded to Tier 5 a while back. Why is my account blocked? For no reason???

TTechPLUSApr 9, 2025
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Founder Team
Alicia_Acumbamail

Alicia_Acumbamail

Apr 10, 2025

A: Hi TTech,

Please send us an email to support@acumbamail.com and we'll look into it.

Best,

Alicia

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Q: Otra cuenta Acumbamail

Hola, yo ya tengo una cuenta Acumbamail con un plan, puedo adquirir otra cuenta con esta oferta y dejar la otra o se podría cambiar de tarifa con la misma cuenta? Y luego, estamos hablando de un solo pago para siempre o es una tarifa anual? Gracias

j.rocaApr 9, 2025
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Founder Team
Alicia_Acumbamail

Alicia_Acumbamail

Apr 10, 2025

A: Hola,

Tendrías que adquirir una nueva cuenta y el pago es para siempre.

Un saludo,

Alicia

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