Q: Old Lifetime User not including the new whatsapp campaign function?
Dear Acumbamail Team,
I am an Old Lifetime User (3 or 4 years ago), and I found that you are providing a very useful tool that is whatsapp campaign function. This function is not provided to old customer?
Hola, yo ya tengo una cuenta Acumbamail con un plan, puedo adquirir otra cuenta con esta oferta y dejar la otra o se podría cambiar de tarifa con la misma cuenta? Y luego, estamos hablando de un solo pago para siempre o es una tarifa anual? Gracias
Q: 2nd account
I already have acumba, can I buy a 2nd separate plan for a completely separatete company?
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Q: Old Lifetime User not including the new whatsapp campaign function?
Dear Acumbamail Team,
I am an Old Lifetime User (3 or 4 years ago), and I found that you are providing a very useful tool that is whatsapp campaign function. This function is not provided to old customer?
Thanks and Regards
Alicia_Acumbamail
Apr 11, 2025A: Hi cheung87287,
Old users can use the WhatsApp feature as well, but you need to send an email to support@acumbamail.com and ask for its activation.
Thanks,
Alicia
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Q: Turn off open rate tracking?
1. Does tracking open rate negatively affect deliverability?
2. Can I turn it off?
Alicia_Acumbamail
Apr 11, 2025A: Hi,
Open rate tracking does not affect your deliverability in any way and it can not be turned off.
Best,
Alicia
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Q: I logged in and it says "Your account has been blocked" ???
I logged in and it says "Your account has been blocked. Contact support desk for more information".
I bought Tier 3, then upgraded to Tier 5 a while back. Why is my account blocked? For no reason???
Alicia_Acumbamail
Apr 10, 2025A: Hi TTech,
Please send us an email to support@acumbamail.com and we'll look into it.
Best,
Alicia
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Q: Otra cuenta Acumbamail
Hola, yo ya tengo una cuenta Acumbamail con un plan, puedo adquirir otra cuenta con esta oferta y dejar la otra o se podría cambiar de tarifa con la misma cuenta? Y luego, estamos hablando de un solo pago para siempre o es una tarifa anual? Gracias
Alicia_Acumbamail
Apr 10, 2025A: Hola,
Tendrías que adquirir una nueva cuenta y el pago es para siempre.
Un saludo,
Alicia
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