Acumbamail Questions

Showing 1 - 20 of 1392 questions

Q: I am looking a purchasing your tier 6 but before I need some clarification please.

1)What is the max number of clients I can add to have their own login access?

2)Can each clients have their own SMTP on their own domain & have their own email protocol DKIM, DMARK

3) Do you consider feature requests?

One feature I believe could really enhance the value of Acumbamail is a coupon system tailored for local businesses. You already have powerful tools in place like newsletter & SMS, which means you’re halfway there!

Imagine this: every time there’s an event, birthday, or a wedding, local biz could easily offer digital coupons to attract new clients. These coupons could be shared via social media, text messages, or newsletters — all within your platform.

Adding this feature would turn Acumbamail into not just a marketing tool, but a client acquisition engine for local businesses. It would truly set the platform apart.

mannycharlesPLUSApr 2, 2025
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Founder Team
Alicia_Acumbamail

Alicia_Acumbamail

Apr 2, 2025

A: Hi mannycharles.

Thanks for your questions:

1) You can add up to 100 subaccounts with their own logins.

2) Yes, they can have their own SMTP, DKIM and DMARC.

3) That’s a great suggestion. We have noted this down to consider adding it to our roadmap.

Thank you.

All the best,

Alicia

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Q: Can I import all my subscribers ?

Can i import all existing subscribers and start sending emails to them all at once. I have more than 100000 subscribers.?
Do you have inbuilt email verification service to eliminate wrong ids?
Is there a way to get opt in again from the entire list?

NetbhetPLUSApr 1, 2025
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Founder Team
Alicia_Acumbamail

Alicia_Acumbamail

Apr 2, 2025

A: Hi,

There are different ways to import your subscribers all at once.

Please, find all the info here: https://en.soporte.acumbamail.com/article/128-creating-and-configuring-a-subscriber-list

For more info and doubts, email us at support@acumbamail.com

Best,

Alicia

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Q: I have done everything instructed by the team, still my mails are landing in SPAM. How to improve ?

Can you please help me with how to improve email deliverability . I did everything to improve deliverability. Can you please provide all the steps which we can follow to improve deliverability ?

rocketboy007PLUSApr 1, 2025
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Founder Team
Alicia_Acumbamail

Alicia_Acumbamail

Apr 2, 2025

A: Hi,

The quality of the lists is key in the process. List cleaning is a fundamental part of email marketing. It’s essential to have a suppression policy that removes uninterested subscribers from the lists campaign by campaign, and of course, to never add any email address without double opt-in, in order to avoid potential spam traps. For an ISP, it’s better to send a campaign to 100 interested...

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Q: Magento

Do you have a plugin for Magento, but the version is not specified? Is there integration with Magento 1.9?

boodApr 1, 2025
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Founder Team
Alicia_Acumbamail

Alicia_Acumbamail

Apr 2, 2025

A: Hi bood,

Thanks for your question. Yes, we have an integration with Magento 1.9.

Best,

Alicia

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Q: Riskware?

I've been using Acumbamail for a few years now and love it. Lately, when I try to log onto the site, Malwarebytes blocks it and says the website is blocked due to riskware. Any idea why I'm getting that message?

NickPMar 31, 2025
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Founder Team
Alicia_Acumbamail

Alicia_Acumbamail

Apr 1, 2025

A: Hi NickP,

Please send us an email to support@acumbamail.com and we'll look into it.

Best,

Alicia

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