Q: Does your chat widget support authenticated user data passing?
We have users who are already logged into our website, and we want to pass their name, email and other session data directly to the chat widget so they don't need to re-identify themselves when starting a chat. We also want this identification data to appear in the admin panel so our agents know who they're talking to. What's the implementation method for this - do you support JWT authentication, a JavaScript API call, or some other method?
what I mean is : when importing CSV , ability to import other fields to customers, and ability to attach organization info there too. Like for example: their favorite product, or extra info about client/customer.
Q: Can clients create use their own subdomain with an Agency account?
I have tier 3 with chat.myagency.com subdomain. Once I create a workspace for my client with their branding, can I set up a subdomain chat.myclient.com and they use that link to access their workspace?
Q: Does your chat widget support authenticated user data passing?
We have users who are already logged into our website, and we want to pass their name, email and other session data directly to the chat widget so they don't need to re-identify themselves when starting a chat. We also want this identification data to appear in the admin panel so our agents know who they're talking to. What's the implementation method for this - do you support JWT authentication, a JavaScript API call, or some other method?
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Q: Do you have plans to add one-off sms campaigns ?
creating one-off campaigns to send an SMS campaign to a group of contacts. similar to like what chatwoot has.
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Q: Identify a user in WordPress
How can I automatically identify a user in WordPress?
Do you accept data-user-name or AnyChat_API.visitor in the current version?
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Q: Any plan to add custom fields on Contacts?
what I mean is : when importing CSV , ability to import other fields to customers, and ability to attach organization info there too. Like for example: their favorite product, or extra info about client/customer.
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Q: Can clients create use their own subdomain with an Agency account?
I have tier 3 with chat.myagency.com subdomain. Once I create a workspace for my client with their branding, can I set up a subdomain chat.myclient.com and they use that link to access their workspace?
Andrew_AnyChat
May 15, 2025A: No, at this moment, this is not possible for the client's accounts. But we will provide this option soon.
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Will that be included in the tier 3?