1. When will BYOK be available to access more AI features?
2. Can we INVITE unlimited guests to view and participate in sessions? We use MIRO and always present our agency work inviting externals guests in Miro. Can we do the same here?
A: Yes, absolutely! If you don’t have any team members, all the AI credits will be available for you to use as the admin within your workspace. They won’t be split or shared, so you’ll have full access to the total amount.
With your free competitor, Miro, I get unlimited team members and three free boards. What are you offering me that they don't offer me? Because I use that product daily, and a great offer is something I'm interested in, but I just don't understand what the advantage of using you guys is, especially if you're not interested in AI.
A: Thanks for sharing your thoughts! We focus on delivering smoother real-time collaboration, flexible team management, and better performance—especially for content-heavy projects. And since it's a one-time purchase, it can be a smarter long-term investment for teams who want full access without ongoing subscription costs.
So, you're suggesting you'll outperform the market lead, on its core features for a 1-off, interesting. if there was an advantage in number of boards, I'd be much more convincible.
Q: Privacy and Protection
Are files and information encrypted? If the Chinese Government requests you share a user's information, must you comply?
A: At Boardmix, we prioritize user privacy and data security. We process all user information strictly in accordance with applicable laws and regulations. We do not share user information unless required by law and always strive to protect our users' privacy. For full details on how we manage and protect data, please refer to our Privacy Policy: https://boardmix.com/private-policy/
I see that this comment was the only one not answered, so I guess I got my answer. I assume there is no encryption and no expectation of any privacy.
Q: Why I'm on a Free plan?
I follow the activation instructions and signed up with your verification code, but my accont shows a free plan. How can I contact support to help me upgrade? i see dtutorials but no support button.
A: Hi there, thanks for reaching out and sorry for the confusion!
Please feel free to contact us directly at support@boardmix.cn — our team will be happy to help you with the activation and make sure your plan is properly upgraded.
Q: Adding Guests to a canvas?
Hi, I have a few questions before buying:
1. When will BYOK be available to access more AI features?
2. Can we INVITE unlimited guests to view and participate in sessions? We use MIRO and always present our agency work inviting externals guests in Miro. Can we do the same here?
Thanks !
Support_Boardmix
May 17, 2025A: 1. We don't have a confirmed timeline yet.
2. Yes, we support unlimited viewers and participants.
Share Boardmix
Q: How the credits are allocated
Im considering to purchase a higher tier for the extra credit. I dont have a team. can the admin use all the total credits in one workspace?
Support_Boardmix
May 16, 2025A: Yes, absolutely! If you don’t have any team members, all the AI credits will be available for you to use as the admin within your workspace. They won’t be split or shared, so you’ll have full access to the total amount.
Share Boardmix
Q: Question about team members
With your free competitor, Miro, I get unlimited team members and three free boards. What are you offering me that they don't offer me? Because I use that product daily, and a great offer is something I'm interested in, but I just don't understand what the advantage of using you guys is, especially if you're not interested in AI.
Support_Boardmix
May 16, 2025A: Thanks for sharing your thoughts! We focus on delivering smoother real-time collaboration, flexible team management, and better performance—especially for content-heavy projects. And since it's a one-time purchase, it can be a smarter long-term investment for teams who want full access without ongoing subscription costs.
Share Boardmix
So, you're suggesting you'll outperform the market lead, on its core features for a 1-off, interesting. if there was an advantage in number of boards, I'd be much more convincible.
Q: Privacy and Protection
Are files and information encrypted? If the Chinese Government requests you share a user's information, must you comply?
Support_Boardmix
May 17, 2025A: At Boardmix, we prioritize user privacy and data security. We process all user information strictly in accordance with applicable laws and regulations. We do not share user information unless required by law and always strive to protect our users' privacy. For full details on how we manage and protect data, please refer to our Privacy Policy: https://boardmix.com/private-policy/
Share Boardmix
I see that this comment was the only one not answered, so I guess I got my answer. I assume there is no encryption and no expectation of any privacy.
Q: Why I'm on a Free plan?
I follow the activation instructions and signed up with your verification code, but my accont shows a free plan. How can I contact support to help me upgrade? i see dtutorials but no support button.
Support_Boardmix
May 16, 2025A: Hi there, thanks for reaching out and sorry for the confusion!
Please feel free to contact us directly at support@boardmix.cn — our team will be happy to help you with the activation and make sure your plan is properly upgraded.
Share Boardmix