A: We don’t support the Mistral AI model just yet, but we’d love to hear more about your interest in it. Feel free to join our Discord community at https://discord.gg/SsYEF8PW65 so we can continue the conversation in more detail. Looking forward to learning more from you!
A: Yeah you can totally customize the App with your own brand using White Label! However, the custom term is still general so can you reach us via our Community here: https://discord.gg/xAt5HQ6n so that I can make that more clear for you. Thanks!
A: - We do have App on both Android and IOS - Yeah you can manage email within CX Genie with Mailbox - When you buy a Tier you will get 1 workspace and you can share it to your friends or your colleague
Hello Ethan, this looks great. I see that it has an early focus on eCommerce, but for the rest of us, will you offer a connection to the larger CRMs like Hubspot/Salesforce/Pipedrive at some point? Also, can this handle email and sms followup?
A: Hi! Thanks for your interest! I will note the larger CRMs you mentioned for future development for CX Genie. That's a good question — just to understand better:
When you say email and SMS follow-up, what kind of follow-up are you referring to? For example, is it sending reminders, re-engaging after a conversation, or handling missed messages?
Have you tried setting up follow-ups through other...
I would like to know how we can add our own keys. It would be particularly useful if adding keys from OpenRouter were an option, so we could experiment with the latest models from various developers. How and when will this be possible, and will it be possible to add specific models from OpenRouter?
A: Currently, CX Genie is focused on delivering a stable and optimized experience using selected AI models that we've carefully tested and fine-tuned for customer support scenarios.
While custom model selection (such as through OpenRouter) isn’t available at this time, we continually evaluate new options based on performance, cost-efficiency, and user needs.
Yes, that’s correct. If you use your own model, the conversation limit will depend on the model you choose. For BYOK purpose, we also support Gemini 1.5 and Claude 3.5 in addition to GPT-4o.
Q: Mistral Ai supported?
Hello
MISTRAL AI is the only one model than can be iser0for any European business, a'd to cope with any European end user. Do you support it?
Thanks
Mike_CXGenie
Jul 17, 2025A: We don’t support the Mistral AI model just yet, but we’d love to hear more about your interest in it. Feel free to join our Discord community at https://discord.gg/SsYEF8PW65 so we can continue the conversation in more detail. Looking forward to learning more from you!
Share CX Genie
Q: Custom Branded Mobile App (white-label)
Can we white-label CX Genie Mobile App with our own brand?
Shawn_CXGenie
Edited Jul 16, 2025A: Yeah you can totally customize the App with your own brand using White Label! However, the custom term is still general so can you reach us via our Community here: https://discord.gg/xAt5HQ6n so that I can make that more clear for you. Thanks!
Share CX Genie
Q: Some presale questions.
Do you have a mobile app for iOS? Can we manage email support tickets with your platform? Can we have separes workspaces?
Shawn_CXGenie
Jul 15, 2025A: - We do have App on both Android and IOS
- Yeah you can manage email within CX Genie with Mailbox
- When you buy a Tier you will get 1 workspace and you can share it to your friends or your colleague
Share CX Genie
Q: SMS, Hubspot & Salesforce
Hello Ethan, this looks great. I see that it has an early focus on eCommerce, but for the rest of us, will you offer a connection to the larger CRMs like Hubspot/Salesforce/Pipedrive at some point? Also, can this handle email and sms followup?
Shawn_CXGenie
Jul 15, 2025A: Hi! Thanks for your interest! I will note the larger CRMs you mentioned for future development for CX Genie. That's a good question — just to understand better:
When you say email and SMS follow-up, what kind of follow-up are you referring to?
For example, is it sending reminders, re-engaging after a conversation, or handling missed messages?
Have you tried setting up follow-ups through other...
Share CX Genie
Q: BOYK from Openrouter
I would like to know how we can add our own keys. It would be particularly useful if adding keys from OpenRouter were an option, so we could experiment with the latest models from various developers. How and when will this be possible, and will it be possible to add specific models from OpenRouter?
Mike_CXGenie
Jul 14, 2025A: Currently, CX Genie is focused on delivering a stable and optimized experience using selected AI models that we've carefully tested and fine-tuned for customer support scenarios.
While custom model selection (such as through OpenRouter) isn’t available at this time, we continually evaluate new options based on performance, cost-efficiency, and user needs.
We truly appreciate your feedback and...
Share CX Genie
OK, thank you. So the BYOK option is only available for GPT-4. When adding an API key from OpenAI, does that mean we get unlimited messages per month?
Yes, that’s correct. If you use your own model, the conversation limit will depend on the model you choose. For BYOK purpose, we also support Gemini 1.5 and Claude 3.5 in addition to GPT-4o.
Is this already available in the current version BYOK Gemini 1.5, Claude 3.5 and GPT-4o ?
Yes, the current version of CX Genie already supports those AI models.