To fulfill the GDPR requirements, Google fonts must be deactivated or it must be possible to fall back on the system fonts. I have not found these in the entries shown in the video popups, for example to set the text information displayed. have I overlooked something, or can you generally also set system fonts. or are the fonts not transferred to the client because everything only runs in the popup? Please give me some clarification.
Not really a question, more of a suggestion that I think Facepop deeply needs-- there is no way of telling what workspace we're in without navigating back to the settings-- can we please implement an easy workspace switcher in the top right corner of Facepop?
Q: Still seeing my personal billing data with another user account
Hi,
When you log in with a different account (not admin, invite) people see my personal billing data. You said you fixed this, but I am still seeing the chosen appsumo plan? That's a privacy concern.
We don't show any personal billing data other than your current tier, which would be the appsumo plan.
If you want complete privacy and users to not know about our services, you can use our whitelabel feature for FacePop which allows you to re-brand the product and hide any details about FacePop.
appsumo is not letting us create a tier with a custom price in here, so it's not up to us, we have a working platform with 100s of whitelabel customers so far. Try to reach out to hi@facepop.io and we might give you an offer!
Q: Pre-purchase Q: is FacePop able to be used instead of a form?
I have seen VideoAsk be used to collect information otherwise used on a regular form. Such as the video asks step by step questions and then we type the answer to each question at each stage. Can FacePop do the same?
I'll try over here. June 1 I bought but I never got in. It's catch 22. Try to set as new user --> "email exists" but ask for new password, and suddenly email not found. Huh? I tried via appsumo. I tried on their regular site. Blocked both places. Who can help?
Q: GDPR & Google Fonts
To fulfill the GDPR requirements, Google fonts must be deactivated or it must be possible to fall back on the system fonts. I have not found these in the entries shown in the video popups, for example to set the text information displayed. have I overlooked something, or can you generally also set system fonts. or are the fonts not transferred to the client because everything only runs in the popup? Please give me some clarification.
Fatos_Answerly
Jul 14, 2025A: Hello Tom, thank you for the question!
We host our own fonts within the EU!
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Q: How to differentiate what Workspace we're in?
Not really a question, more of a suggestion that I think Facepop deeply needs-- there is no way of telling what workspace we're in without navigating back to the settings-- can we please implement an easy workspace switcher in the top right corner of Facepop?
Fatos_Answerly
Jul 14, 2025A: Hi Askhai,
We have a workspace switcher at the big menu at the top left!
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Q: Still seeing my personal billing data with another user account
Hi,
When you log in with a different account (not admin, invite) people see my personal billing data. You said you fixed this, but I am still seeing the chosen appsumo plan? That's a privacy concern.
Fatos_Answerly
Jul 14, 2025A: Hello Barbross,
We don't show any personal billing data other than your current tier, which would be the appsumo plan.
If you want complete privacy and users to not know about our services, you can use our whitelabel feature for FacePop which allows you to re-brand the product and hide any details about FacePop.
Share FacePop
Verified purchaser
Oh, that's to bad.
Any updates about your white label tier here on appsumo?
appsumo is not letting us create a tier with a custom price in here, so it's not up to us, we have a working platform with 100s of whitelabel customers so far. Try to reach out to hi@facepop.io and we might give you an offer!
Q: Pre-purchase Q: is FacePop able to be used instead of a form?
I have seen VideoAsk be used to collect information otherwise used on a regular form. Such as the video asks step by step questions and then we type the answer to each question at each stage. Can FacePop do the same?
Fatos_Answerly
Jul 14, 2025A: Hi there,
Yes, you can capture data with input fields as well as connect different videos between facepops!
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+1 this question!
Q: help! I bought but can't log in!!
I'll try over here. June 1 I bought but I never got in. It's catch 22.
Try to set as new user --> "email exists" but ask for new password, and suddenly email not found. Huh?
I tried via appsumo. I tried on their regular site. Blocked both places.
Who can help?
Fatos_Answerly
Jun 13, 2025A: Hi there,
I apologize for the inconvenience. Have you tried using hi@facepop.io? We'll gladly help you out!
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