I've contacted support and received no response. I purchased at level 2 so I could share a couple accts with friends in need of your platform and they get errors when they try to establish an acct via the invite email. Can I get some help? I even hate that I have to come on appsumo with this request. this should be handled on your website. I would view this as a red flag.
Thank you for sharing your feedback, and I sincerely apologize for the inconvenience. Could you ask them to sign up or login to the platform directly? This should work.
Also, we respond to all the customer queries within 2-3 hours. Did you send an email to rohith@resumeup.ai or contact via chat option on the website?
If it’s easier for you, I’m happy to connect and resolve this...
White labeling with custom subdomains, unlimited users, and bring-your-own-key support are exactly the features we’re actively working on right now. While we might not be able to complete them before launch, they’re a top priority for our team.
We’ll be sure to keep you updated as soon as these features are live. If you have any other ideas or needs, I’d...
Thanks! Make these things happen and its an easy top tier purchase for me.
Q: re: Hareesh adding higher limits 500-1000+
Hi Hareesh, this is fantastic to finally hear! The only other personal requirement would be to be able to white label the app with my company logo. What's the timeline for the higher limits? Can it be expected within the next few days? Thanks again!https://appsumo.com/products/resumeupai/
We have started working on the white label. But I'm not sure if we can complete the white labelling part before this AppSumo campaign ends. The new tiers with higher limits can be added within a couple of weeks.
Sounds good. I am interested in any future White Labeling. How will / Can I take advantage of it? Plus, my business model is a perfect fit to what you are doing so much as I was about to launch my own apps. I would rather not and take advantage of a partnership, such as yours. Only drawback is I have no control of future changes on your end ;-)
We’re excited to hear your business model aligns so closely with what we’re building.
Regarding the templates part, all our resume templates are validated with popular ATS systems and approved by hiring managers. Accommodating the custom templates as is could be challenging, and no one did it as well. If you have suggestions for a specific template, happy to add it to our template stack.
Q: Your "Cover Letter Builder" Needs Improvement!
In testing your Cover Letter Builder and its output when linking a particular job description to my resume, it does nothing more than restate what's already on my resume. For example: "Throughout my carerr..." "My experience includes..." "I have successfully managed..." "I am proficient in..." This above wording in quotes is very generic, and overly used. The builder does nothing more than fill in the points already on my resume rather than point out why they're relevant to the job. ChatGPT does a much better job at this. Will this be improved any time soon? Otherwise, the only real value with this product would be the ATS optimization feature :-)
A: Thank you for taking the time to try our Cover Letter Builder and share your feedback.
We understand your concerns about generic language and the lack of job-specific relevance. Improving this is a top priority, and we will actively work on updating to make our cover letters more personalized and impactful.
Thanks for your prompt response. Do you have an estimated date on when updating the Cover Letter Builder will be completed? Once you implement this improvement, it will make for a more robust and superior product :-)
Thanks for your feedback and interest. We’re working on the update now and expect to release the improved Cover Letter Builder in the next 7–10 days. I’ll let you know as soon as it’s live!
Q: Do you really think your agency tiers are suitable for agencies?
Even your top agency tier - Tier5 $599 for 40 candidates - is not suitable for small agencies. Since you wrongly mention as unlimited resumed in this deal, many people may wrongly buy it based on that. But once they understand that it is only for 40 candidates, they are going to refund it. So explicitly mention that the highest tier is only for generating resumes for 40 candidates but multiple times for the same candidates. Otherwise you will be surprised by the number of refunds later. Thanks.
Thank you for bringing this up and for your honest feedback.
You’re right—our agency tiers (including Tier 5) currently allow you to manage up to 40 unique candidates at a time, with the ability to create unlimited resumes and versions for each candidate and allows users rotation as well. This was based on initial feedback from agencies who typically package ResumeUp.AI as part of their...
Q: Errors
I've contacted support and received no response. I purchased at level 2 so I could share a couple accts with friends in need of your platform and they get errors when they try to establish an acct via the invite email. Can I get some help?
I even hate that I have to come on appsumo with this request. this should be handled on your website. I would view this as a red flag.
hareesh_resumeup.ai
Jul 17, 2025A: Hi Ljeffer,
Thank you for sharing your feedback, and I sincerely apologize for the inconvenience. Could you ask them to sign up or login to the platform directly? This should work.
Also, we respond to all the customer queries within 2-3 hours. Did you send an email to rohith@resumeup.ai or contact via chat option on the website?
If it’s easier for you, I’m happy to connect and resolve this...
Share ResumeUp.AI
Q: Is there plans to make this white labeled from my own subdomain, with unlimited users, and with bring-your-own-key?
Rohith_Reddy_ResumeUp
Jul 16, 2025A: Thank you so much for your interest!
White labeling with custom subdomains, unlimited users, and bring-your-own-key support are exactly the features we’re actively working on right now. While we might not be able to complete them before launch, they’re a top priority for our team.
We’ll be sure to keep you updated as soon as these features are live. If you have any other ideas or needs, I’d...
Share ResumeUp.AI
Thanks! Make these things happen and its an easy top tier purchase for me.
Q: re: Hareesh adding higher limits 500-1000+
Hi Hareesh, this is fantastic to finally hear! The only other personal requirement would be to be able to white label the app with my company logo. What's the timeline for the higher limits? Can it be expected within the next few days? Thanks again!https://appsumo.com/products/resumeupai/
hareesh_resumeup.ai
Jul 15, 2025A: Hi Claudio,
We have started working on the white label. But I'm not sure if we can complete the white labelling part before this AppSumo campaign ends. The new tiers with higher limits can be added within a couple of weeks.
Share ResumeUp.AI
Verified purchaser
Sounds good. I am interested in any future White Labeling. How will / Can I take advantage of it? Plus, my business model is a perfect fit to what you are doing so much as I was about to launch my own apps. I would rather not and take advantage of a partnership, such as yours. Only drawback is I have no control of future changes on your end ;-)
Verified purchaser
ALSO, have you been able to add the feature ( I suggested early on) on adding our own resume templates?
Verified purchaser
We’re excited to hear your business model aligns so closely with what we’re building.
Regarding the templates part, all our resume templates are validated with popular ATS systems and approved by hiring managers. Accommodating the custom templates as is could be challenging, and no one did it as well. If you have suggestions for a specific template, happy to add it to our template stack.
Q: Your "Cover Letter Builder" Needs Improvement!
In testing your Cover Letter Builder and its output when linking a particular job description to my resume, it does nothing more than restate what's already on my resume. For example: "Throughout my carerr..." "My experience includes..." "I have successfully managed..." "I am proficient in..."
This above wording in quotes is very generic, and overly used. The builder does nothing more than fill in the points already on my resume rather than point out why they're relevant to the job. ChatGPT does a much better job at this. Will this be improved any time soon? Otherwise, the only real value with this product would be the ATS optimization feature :-)
Rohith_Reddy_ResumeUp
Jul 13, 2025A: Thank you for taking the time to try our Cover Letter Builder and share your feedback.
We understand your concerns about generic language and the lack of job-specific relevance. Improving this is a top priority, and we will actively work on updating to make our cover letters more personalized and impactful.
Share ResumeUp.AI
Verified purchaser
Thanks for your prompt response. Do you have an estimated date on when updating the Cover Letter Builder will be completed? Once you implement this improvement, it will make for a more robust and superior product :-)
Verified purchaser
Thanks for your feedback and interest. We’re working on the update now and expect to release the improved Cover Letter Builder in the next 7–10 days. I’ll let you know as soon as it’s live!
Best,
Rohith
Verified purchaser
That is absolutely awesome!!! I can't wait :-)
Q: Do you really think your agency tiers are suitable for agencies?
Even your top agency tier - Tier5 $599 for 40 candidates - is not suitable for small agencies. Since you wrongly mention as unlimited resumed in this deal, many people may wrongly buy it based on that. But once they understand that it is only for 40 candidates, they are going to refund it. So explicitly mention that the highest tier is only for generating resumes for 40 candidates but multiple times for the same candidates. Otherwise you will be surprised by the number of refunds later.
Thanks.
hareesh_resumeup.ai
Jul 13, 2025A: Hi,
Thank you for bringing this up and for your honest feedback.
You’re right—our agency tiers (including Tier 5) currently allow you to manage up to 40 unique candidates at a time, with the ability to create unlimited resumes and versions for each candidate and allows users rotation as well. This was based on initial feedback from agencies who typically package ResumeUp.AI as part of their...
Share ResumeUp.AI