As an Agency, I was about to purchase Tier 4, but at only 2,000 responses per yer, this doesn't align too well with the unlimited companies. Just one company alone can easily use up more than 2,000 responses for the year. Will this change any time soon? Can you add unlimited responses for Tier 4? Otherwise, it's a total pass for me as I'm sure it will be for other Sumolings the run their own agencies :-(
We genuinely believe Tier 4 offers incredible value. In fact, Tier 4 has been our top-selling plan on AppSumo.
The 2,000 yearly responses can roughly translate to up to ~20,000 feedback requests per year depending on how you engage your audience (method of send, incentive provided, etc.) — which is still significant.
A: Hey, for better security, we require users to log in using a one-time code. Password logins are not supported, as one-time codes offer stronger protection against unauthorized access.
If you stay logged in and don’t manually log out, your session will remain active without needing to re-enter a code. This approach is in line with best practices many websites now follow.
We currently don’t offer delete features because we wanted to avoid any data inconsistencies. For example, if a customer leaves feedback tied to a specific service and that service is deleted, it could cause issues in the data and analytics.
That said, we're actively working on a proper soft-delete system for forms, services, and locations — allowing you to clean up your account without...
Q: Why the software is not redirecting customers to the link destination
I been trying to used i setup link destination, after the software create the comments with ai, when customer click on leave review software doesn't work is not doing the redirection to the destination link thanks
A: Hey, this issue was caused by a small problem with one of our recent updates. It's been resolved now. Please try it out again and let me know how it goes. Thanks!
Q: Besides Google reviews, where else can the feedback be posted to?
Samesh_W
May 19, 2025A: Hey, you can navigate the user to ANY external URL of your choice, not just Google.
You can test everything on our free plan (30 responses included). Let me know if you have any more questions.
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Q: Tier 4 is too limited for Agency use cases!!!
As an Agency, I was about to purchase Tier 4, but at only 2,000 responses per yer, this doesn't align too well with the unlimited companies. Just one company alone can easily use up more than 2,000 responses for the year. Will this change any time soon? Can you add unlimited responses for Tier 4? Otherwise, it's a total pass for me as I'm sure it will be for other Sumolings the run their own agencies :-(
Samesh_W
May 16, 2025A: Thanks for sharing your thoughts!
We genuinely believe Tier 4 offers incredible value. In fact, Tier 4 has been our top-selling plan on AppSumo.
The 2,000 yearly responses can roughly translate to up to ~20,000 feedback requests per year depending on how you engage your audience (method of send, incentive provided, etc.) — which is still significant.
To be clear, response limits will not be...
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Q: Login Method
Every time login must use the one time off code . Is it possible to use password instead ?
Samesh_W
Edited May 13, 2025A: Hey, for better security, we require users to log in using a one-time code. Password logins are not supported, as one-time codes offer stronger protection against unauthorized access.
If you stay logged in and don’t manually log out, your session will remain active without needing to re-enter a code. This approach is in line with best practices many websites now follow.
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Q: Why after services are been created can’t be edited
Thank you
Samesh_W
May 8, 2025A: Hey!
We currently don’t offer delete features because we wanted to avoid any data inconsistencies. For example, if a customer leaves feedback tied to a specific service and that service is deleted, it could cause issues in the data and analytics.
That said, we're actively working on a proper soft-delete system for forms, services, and locations — allowing you to clean up your account without...
Share Spokk
Q: Why the software is not redirecting customers to the link destination
I been trying to used i setup link destination, after the software create the comments with ai, when customer click on leave review software doesn't work is not doing the redirection to the destination link thanks
Samesh_W
May 4, 2025A: Hey, this issue was caused by a small problem with one of our recent updates. It's been resolved now. Please try it out again and let me know how it goes. Thanks!
Share Spokk