Q: questions about Desktop application Box resolution and simulations downloads
I've just went ahead and purchased tier 1 with the expectation of purchasing tier 2. i have a question about the desktop applications window box aspect ratio seems be be not adjust appropriately with my Samsung 49inch odyssey 4k monitor. when maximized it works normally although when brining it back to window mode the format of the window application seems to not adjust to the display screen ratio/resolution
2.I also see that it mentioned 10 seminiferous downloads although on the application itself it shows the option to maximize to only 3. may anyone be able to assit
1. Please ensure you are using the latest version, v2.8.0. You can go to Settings > Advanced Settings > UI Scale to customize the size of the window and UI. Let me know if this is helpful.
2. The number of simultaneous downloads is set to 3 by default. You can adjust this number in Settings > Simultaneous Downloads.
Today I used it and was logged out many times and this seriously affected my work. I don't know what the problem is, although the code I used is only for 2 devices. Help me, please Thank you very much
A: Hello, have you contacted us? If you do, please check your email and we have sent you a reply. This is probably a network issue, please make sure you are not using a VPN when using SurFast Video Downloader. It not, please reach out to us via support@nablamind.com with your license code. Thanks!
Hello, have you contacted us? If you do, please check your email and we have sent you a reply. This is probably a network issue, please make sure you are not using a VPN when using SurFast Video Downloader.
A: Hello, thank. Please let me know the site and I will let you know. Also, you can contact support@nablamind.com for faster support with more questions. Wait for your reply.
Q: questions about Desktop application Box resolution and simulations downloads
I've just went ahead and purchased tier 1 with the expectation of purchasing tier 2. i have a question about the desktop applications window box aspect ratio seems be be not adjust appropriately with my Samsung 49inch odyssey 4k monitor. when maximized it works normally although when brining it back to window mode the format of the window application seems to not adjust to the display screen ratio/resolution
2.I also see that it mentioned 10 seminiferous downloads although on the application itself it shows the option to maximize to only 3. may anyone be able to assit
Support_SurFastVideoDownloader
Jun 6, 2025A: Hello Diamondely,
Thank you for your feedback.
1. Please ensure you are using the latest version, v2.8.0. You can go to Settings > Advanced Settings > UI Scale to customize the size of the window and UI. Let me know if this is helpful.
2. The number of simultaneous downloads is set to 3 by default. You can adjust this number in Settings > Simultaneous Downloads.
3. Regarding the need to...
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Q: Account error - Account logged out many times
Today I used it and was logged out many times and this seriously affected my work. I don't know what the problem is, although the code I used is only for 2 devices.
Help me, please
Thank you very much
Support_SurFastVideoDownloader
May 6, 2025A: Hello, have you contacted us? If you do, please check your email and we have sent you a reply. This is probably a network issue, please make sure you are not using a VPN when using SurFast Video Downloader.
It not, please reach out to us via support@nablamind.com with your license code. Thanks!
Share SurFast Video Downloader
Hello, have you contacted us? If you do, please check your email and we have sent you a reply. This is probably a network issue, please make sure you are not using a VPN when using SurFast Video Downloader.
Q: Can I download videos from box.com?
Support_SurFastVideoDownloader
Apr 29, 2025A: Hello, this site may not be supported. Can you share with me a video link, and I will have a test? Thanks!
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Q: Hi!! I want to know if I can download the video from this specific website before I buy it. Can you help me?
Support_SurFastVideoDownloader
Apr 29, 2025A: Hello, thank. Please let me know the site and I will let you know. Also, you can contact support@nablamind.com for faster support with more questions. Wait for your reply.
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Q: Circle Community video downloader
Hello, can this download videos from inside a Circle community? Thanks
Support_SurFastVideoDownloader
Apr 27, 2025A: Hello, based on our user feedback, I am sorry that Circle is not supported. Let me know if you have any more questions.
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