Emailit Questions

Showing 1 - 20 of 407 questions

Q: I bought level 2 over 60 days ago, I want to upgrade to level 3, how can I do that?

gringoMar 30, 2025
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Founder Team
George_Dragit

George_Dragit

Mar 30, 2025

A: Hi there, you can upgrade in the purchase history.

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Q: Emailit ToS

Hi George,

I have a pre-sales question about Emailit's Terms of Service related to my use case.

I plan to run my own mail server through Cloudron, which only supports receiving emails by default and requires a third-party SMTP for sending. I own a domain name that I want to use for personal email, but I don’t have a live website associated with it.

I noticed that Emailit's ToS states a live website is required for any domain configured with Emailit's SMTP. Does this requirement apply only to email marketing campaigns, or does it also pertain to my use case? I’m NOT going to run a marketing campaigns from that particular domain name.

Thank you for your help!

aoiouaiPLUSMar 30, 2025
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Founder Team
George_Dragit

George_Dragit

Mar 30, 2025

A: Hi there,

We do require a running website on the sending domain, because it improves the deliverability. So it is in your own interest to have at least a simple website on the sending domain to ensure that your emails do not end up in spam.

This is also the reason why it is mandatory.

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Q: Dashboard Credits Question

Thanks for coming to AppSumo!

I bought Tier 5, and I am logged in and looking at my usage screen. I see there it says I bought Tier 5 with 1,000,000 / monthly. But two lines above it there is this:

"Email Credits
Your current email credits state. = 1000"

What does this mean?

pandacatPLUSMar 30, 2025
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Founder Team
George_Dragit

George_Dragit

Mar 30, 2025

A: Hi there,

Those are our normal email credits, as AppSumo is a special deal. Email credits you can always purchase directly from us and in your case would be used if you would go over your monthly quota.

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Q: Overage pricing, dedicated IP...

Hi there, we send around 1,600,000 messages per month. Could you clarify if the 1M limit on the deal is a hard cap, or do you offer an overage pricing option for Sumolings? Also, do you provide a dedicated IP add-on, and if so, what’s the pricing? Finally, we typically see hourly peaks of 3,000 to 5,000 messages — could you share any limits or throttling policies that might affect that volume? Thanks!

f1a228b592d04f22944c83eb577e9718PLUSMar 26, 2025
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Founder Team
George_Dragit

George_Dragit

Mar 26, 2025

A: Hi there,

once you would go over your monthly Tier quota, you would need our normal email credits, as shown in the pricing here: https://emailit.com/pricing

We do offer dedicated IP on yearly basis $300/yearly per IP. But we are running a limited time offer on our discord for last 6 IPs. More info you can find here:...

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Q: I know you'll be here for a while.

But in the future there may be an issue with purchasing additional codes.

Could you offer Sumolings an additional discount for additional codes (e.g. 20-30%) from the list price: https://emailit.com/pricing
🤔
I think Sumolings would appreciate it and you would gain regular customers for many years and they will definitely use and promote your solution.

Jack.SPLUSMar 25, 2025
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Founder Team
George_Dragit

George_Dragit

Mar 25, 2025

A: Hi Jack,

This is a special LTD offer that has a great amount of features and limits as it is intended to be limited. However, our normal pricing is very competitive, so there should be no worries about being pricy after this offer ends.

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